All Summaries
All Summaries
In The Innovation Secrets of Steve Jobs, business journalist Carmine Gallo describes the seven principles that form the philosophical core of master innovator, Steve Jobs. Although there is only one...
In The Apple Experience, communications coach Carmine Gallo explains the vision and values behind Apple’s success in customer service and in the business world. Apple centers around enriching lives,...
The mix of personalities, styles, and stressors in today’s fast-paced work environments provides a real challenge to effective communications. Whether dealing with a boss, someone we manage, or a peer, bringing up and...
In The Self-Aware Leader, Daniel Gallagher and Joseph Costal offer four pillars of leadership to help aspiring leaders understand their own strengths and weaknesses and become capable of working toward...
According to Galford and Drapeau, companies cannot hope to build long term success unless they build trust with their clients and customers, and they cannot build trust with clients and customers unless they have...
Studies show that, because sales to existing customers are more profitable than sales to new customers, today’s businesses are recognizing that establishing long-term customer relationships is the best way to ensure...
While more and more companies are interested in matrix organization structures, they can be challenging to implement. Jay R. Galbraith wrote Designing Matrix Organizations That Actually Work to demonstrate the...
Today, a competitive challenge defines our economy and the at-tendant difficulties we are now experiencing have to do with failures of policy and not faults of national character. In the 1970s and 1980s, the inward...
Corporate crises, such as those resulting from the Three Mile Island nuclear accident and the Tylenol poisonings, have always been a part of business, but the number and magnitude of crises have increased greatly since...
Every single company has a wealth of useful information, whether they realize it or not. Knowledge Management Basics takes organizations through a step-by-step analysis of what it takes to create,...
