All Summaries

All Summaries

 
The Red Rubber Ball at Work Carrol, Kevin McGraw-Hill , 2009 Business Strategy

How do you ignite creativity, problem solving, and risk-taking to score big in business? According to bestselling author Kevin Carroll, it's child's...

 
 
Outfluence Betz, Al Silverbear Graphics , 2008 Relationships

"Everybody experiences far more than he understands. Yet it is experience, rather than understanding, that influences behavior." -...

 
 
The Change Cycle Salerno, Ann | Brock, Lillie Berrett-Koehler Publishers , 2008 Business Strategy, Change Management, Management, Personal Growth

Although change is usually unpredictable, the process of how people move through life’s change can be anticipated. In The Change Cycle, Ann Salerno and Lillie Brock provide readers with the six...

Audio summary available
 
 
Wikinomics Tapscott, Don | William, Anthony D. Portfolio , 2008 Business Strategy, Customer Focus, Technology

Society is entering an age where new forms of mass collaboration are changing how goods and services are invented, produced, marketed, and distributed on a global basis. This change presents far-reaching opportunities...

 
 
A Complaint Is a Gift Barlow, Janelle | Moller, Claus Berrett-Koehler Publishers , 2008 Customer Focus

In A Complaint Is a Gift, Janelle Barlow and Claus Møller present the right way to handle complaints while retaining customer loyalty and trust. Regardless of industry, the truth for all businesses is...

 
 
The Trophy Kids Grow Up Alsop, Ron Jossey-Bass , 2008 Diversity, Human Resources, Management

The millennial generation – comprised of individuals born between 1980 and 2001 – is shaking up the workplace. A polarizing generation that is both admired and critiqued, millennials are serious about changing work...

Audio summary available
 
 
What Really Counts for CEOs Borenstein, Gal S. Borenstein Executive University Press , 2009 Marketing

At the end of the day, the CEO must determine what is and isn't working for in his or her company, and act accordingly. Yet, trapped by old-school...

 
 
Equipping 101 Maxwell, John C. Harper Collins , 1999 Leadership, Social Responsibility, Teams

Don't settle for what you can accomplish alone. "One is too small a number to achieve greatness," says New York Times best-selling author and...

 
 
The Connect Effect Dulworth, Michael Berrett-Koehler Publishers , 2008 Management, Personal Growth, Relationships

In The Connect Effect, Michael Dulworth provides readers with a simple networking framework (the right people, the right conversations, the right time) and set of tools for developing personal,...

Audio summary available
 
 
Investing In People Cascio, Wayne | Boudreau, John FT Press , 2008 Business Strategy, Economics & Finance, Human Resources, Leadership, Productivity

Decisions about talent, human capital, and organizational effectiveness are increasingly central to the strategic success of virtually all organizations. Unfortunately, these decisions are often addressed with limited...

 
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