All Summaries
All Summaries
No economy has exploded as quickly as that of China. In just 30 years, China has been transformed from a backward, bureaucratic country where innovation was stifled and trade with the West was virtually nonexistent...
In Predictable Success, Les McKeown explains that any business, any organization—any group of any sort—that grows and reaches for success is going to go through certain steps and will have to endure...
Meaningful conversation is a learned skill, writes Shawn Kent Hayashi in Conversations for Change. As a consultant, Hayashi has spent more than 20 years coaching people to improve their conversation...
In Flip the Funnel, Joseph Jaffe suggests beginning with the customer’s purchase or action instead of ending with it. This restructuring of the traditional marketing model creates opportunities for...
Based on interviews with industry professionals at various levels as well as hard-to-believe but true reports of bad customer service, Your Call Is (not that) Important to Us investigates the inner...
The United States Food and Drug Administration (FDA) has significant reach in the American economy, ranging from medicines and medical devices to items on the grocery store shelves. Since its inception in 1906, the...
In The 2020 Workplace, Jeanne C. Meister and Karie Willyerd outline the ways in which organizations can and should change in order to meet the needs of the diverse and “über-connected” workforce of...
In The First-Time Manager’s Guide to Team Building, Gary S. Topchik explains how to achieve a powerful team that can focus successfully on the desired end results. Topchik dissects the meaning of team...
In Pricing with Confidence, Reed K. Holden and Mark R. Burton offer ten rules of engagement that put companies back in the driver’s seat during price negotiations. Their solution builds revenues and...
As Ann Rhoades and Nancy Shepherdson explain in Built on Values, the “perfect company culture” does not exist. The right culture for any company can be defined by determining what values are important...
