All Summaries
All Summaries
A provocative leadership model to help organizations stop operating like buffalo and start "flying" like responsible, interdependent geese. The process, called Leading the Journey, is based on the leadership principles...
The active leader identifies the need to change and quickly develops a new strategic approach that contains three elements: (1) the repositioning of products/services to build competitive advantage, (2) talented people...
Change management should, theoretically, be an ongoing element of every company’s growth. However, with three-quarters of all change initiatives failing to achieve the intended results, change management has become a...
In the contemporary workplace, where the requirement for learning is constant, the traditional boss-subordinate relationship is rapidly becoming obsolete. The old authoritarian, patriarchal leader/manager model is...
In Wired and Dangerous, Chip R. Bell and John R. Patterson assert that customer service is in a transition phase between the age of technology and the age of the customer. Today’s customers are...
People take part in group activities in countless aspects of their lives, but truly exceptional group experiences are rare. Groups that can harnesses the energy to satisfy their goals and surpass expectations have a...
After decades marked by the misdeeds of businesses—from Enron to the BP oil spill—consumers have lost confidence in big businesses. However, companies have an opportunity to regain that confidence, and the support of...
A software company that adapts the motto “No Software” is an unusual company indeed. A company that plots to do away with nearly every business convention – from sales and marketing models to the very hardware on which...
Successful organizations are those that are capable of achieving their goals and objectives over time; not to mention being respected and admired by employees,...
There are more women than ever entering the top echelons of management, but that does not mean it has become easier to advance. In fact, career-transition consultant Emily Bennington has found that ambitious women...
