All Summaries

All Summaries

 
Amway Forever Jones, Kathryn A. John Wiley & Sons, Inc. , 2011 Business Biographies

Amway Forever by Kathryn A. Jones tells the history of one of the world’s most successful and controversial businesses. Jones describes Amway’s innovations and growth, expansion into countries...

 
 
An Insider's Guide to Building a Successful Consulting Practice Katcher, Bruce K. | Snyder, Adam AMACOM , 2010 Business Strategy, Personal Growth

For people who long to be independent in their work and to make the most of their time, independent consulting may be the ideal. An Insider’s Guide to Building a Successful Consulting Practice by Bruce...

Audio summary available
 
 
And Then the Roof Caved In Faber, David John Wiley & Sons, Inc. , 2009 Business Biographies, Economics & Finance

Speculation and investigations into what really caused one of the greatest economic collapses in history will continue for the foreseeable future and, in the process, blame will most likely be placed at a number of...

Audio summary available
 
 
Angel Customers and Demon Customers Selden, Larry | Colvin, Geoffrey Portfolio , 2003 Customer Focus, Leadership, Management

In their research and experience, Selden and Colvin have consistently found that the bottom 20 percent of customers, by profitability, (those they call demons) often generate losses that are equal to more than 100...

 
 
Animal Spirits Akerlof, George A. | Shiller, Robert J. Princeton University Press , 2009 Economics & Finance

Animal Spirits dissects standard economic theories and demonstrates their failure to account for human emotion, even though emotions have a large impact on the economy. George A. Akerlof and Robert J....

Audio summary available
 
 
Answering the Ultimate Question Owen, Richard | Brooks, Laura Jossey-Bass , 2009 Business Strategy, Customer Focus, Management

Net Promoter - a multi-faceted program focused on increasing company growth through focused enhancement of customer loyalty - has been implemented in organizations worldwide. Many leading companies have demonstrated...

Audio summary available
 
 
Answers for Managers. Radzik, Adam | Emek, Sharon AMACOM , 1991 Human Resources, Leadership, Management

In Answers for Managers, Radzik and Emek have distilled a virtual library of management concepts into an extremely practical guide, whose primary value lies in the fact that it provides managers with the information...

 
 
Anticipate, Respond, Recover McGlown, K. Joanne | Robinson, Phillip D. Health Administration Press , 2011 Health Care, Leadership

In Anticipate, Respond, Recover, editors K. Joanne McGlown and Phillip D. Robinson stress that healthcare executives must take responsibility for knowing as much about disaster preparedness, response,...

Audio summary available
 
 
Anywhere Green, Emily Nagle Emily Nagle Green, McGraw-Hill , 2009 Business Strategy, Technology

A pill bottle helps health care professionals monitor patients taking medication. A vending machine reports its own inventory over a wireless network...

 
 
aol.com Swisher, Kara Times Business , 1998 Business Biographies, Technology

During the last decade of the 20th century, an entirely new medium - online communications via the personal computer - was born, and the preeminent brand of this emerging new medium has turned out to be America Online...

 
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