All Summaries
All Summaries
In The Extraordinary Leader, John H. Zenger and Joseph R. Folkman explore what it takes to develop poor and average leaders into extraordinary leaders, defined as those leaders occupying the top ten...
The majority of today’s leaders believe that they are providing a sufficient amount of coaching to their employees, but studies show that the “coachees” disagree. In The Extraordinary Coach, John H....
The late 1990s are unique in that four different generations (Veterans, Baby Boomers, Gen Xers, and Nexters-born 1980 on) have converged upon the workplace at the same time, each with their own set of work ethics, set...
On the Web, differentiation by location, price, and/or product is meaningless. Moreover, because the Net’s infrastructure is largely in place, technology no longer represents a competitive edge. Thus, in order to...
Time is a precious commodity. Each person has the same amount of time given to them to use productively or to waste. In Successful Time Management for Dummies, Dirk Zeller describes a broad variety of...
From focus-group findings, common patterns offer valuable insights about how customers define and evaluate service quality. As perceived by customers, service quality can be defined as "the extent of discrepancy...
Willard Zangwill’s most valuable contribution to the study of innovation is that he demonstrates clearly that innovation is not something that just happens but is a conscious process governed by planning. He does an...
In Share This!, Deanna Zandt discusses how social networks allow individuals to share their stories with a large number of people at a time by observing what others are posting over time. When...
In today's Consumer Society, Gerald Zaltman quotes Peter Drucker that a company's competitive advantage will come from its ability to capture and apply the insights from...
In the work environment and at home, when things are not working, people struggle with which part of the problem to address first. However, the reason that fixing a problem often does not deliver the expected results,...
