All Summaries
All Summaries
Feelings of isolation, disinterest, and loss of commitment at work are all signs that an employee may be experiencing broken trust. In Rebuilding Trust in the Workplace, Dennis and Michelle Reina guide...
The popular world view is that China is an unstoppable freight train of economic growth. However, in Red Capitalism, Carl E. Walter and Fraser J. T. Howie say that decades of development in China have...
In the age of consumerism in healthcare, hospitals must reexamine their traditional practices and provide greater sensitivity and responsiveness to patient preferences. In Reinventing the Patient Experience...
In Relentless Innovation, management consultant Jeffrey Phillips offers advice on how companies can become relentless innovators—that is, have a program of sustained innovation wherein the urge to...
In today’s fast-moving economy, successful companies often have to change course in order to keep up with the shifting demands of the market – essentially, they have to “reposition” themselves in the mind of the...
In the business world, it is sometimes easy to focus on the business of making money and lose sight of people, be they co-workers, clients, vendors, or customers. This is a mistake, according to Joe Takash, author of...
Too few professional retail sales associates receive formal training. Most acquire their skills on the job and through occasional company training courses. Yet, there is an art and science to successfully selling in...
When it becomes necessary to search for cost efficiencies and business improvement ideas, company leaders tend to focus on fine-tuning processes (the hows) rather than focusing on what companies actually do and why...
Studies indicate that employee turnover costs anywhere from 12 to 40 percent of a company’s pretax income, making turnover a critical issue for executives in all industries. Turnover is especially important in poor...
Risk plays a role in everyday life. While individuals take precautionary steps against risk without thinking about it, organizations and businesses take great strides to acknowledge and fight against risk. In...
