All Summaries | Business Book Summaries

The Five Dysfunctions of a Team

admin — Fri, 15 Feb 2002 00:24:40 +0000

Author:

Lencioni, Patrick

Publisher:

Jossey-Bass

Published Date:

2002

Leadership

Major Works

Personal Growth

Teams

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Team builders will, at one time or another, face the challenge of fostering group harmony in groups where there are inevitably going to be flaws due to human nature. According to author Patrick Lencioni, human beings are inherently dysfunctional. Too often, leaders try to unite dysfunctional teams. Therefore, team builders must recognize and drive groups to overcome certain behavioral tendencies, many of which are negative and can bring down an entire organization.

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Built to Learn

admin — Wed, 15 Jan 2003 00:24:37 +0000

Author:

Purington, Cliff

Butler, Chris

Gale, Sarah Fister

Publisher:

AMACOM

Published Date:

2003

Management

Personal Growth

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In 1998, aerospace giant, Rockwell Collins, was representative of the outdated approach to organizational learning that existed throughout the business world. Its training program, budgeted for $17.3 million, was fragmented, redundant, and largely unused, providing bland courses in bland classroom settings, which had little connection to the needs of employees or the company’s strategic goals. There was no accountability, no processes for choosing training or managing it, and results were questionable.

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Absolute Honesty

admin — Sat, 18 Jan 2003 00:24:38 +0000

Author:

Johnson, Larry

Phillips, Bob

Publisher:

AMACOM

Published Date:

2003

Human Resources

Leadership

Management

Social Responsibility

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With shocking revelations of deliberate corporate dishonesty and manipulation appearing almost daily in the media, many are beginning to wonder if the realities of business and the concept of integrity are, by definition, mutually exclusive. Johnson and Phillips believe, however, that this is definitely not the case. It is their premise that a majority of organizations strive to do the right thing. They understand that it is in their best interests, and in the best interests of their customers, employees, shareholders, and communities, to stand on truth, honesty, and accountability.

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Breakthrough

admin — Tue, 06 Jan 2004 00:24:39 +0000

Author:

Davidson, Bill

Publisher:

John Wiley & Sons, Inc.

Published Date:

2004

Innovation

Management

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Success is, unfortunately, not self-perpetuating. Once a company reaches the level of industry incumbent, and must not only defend its market share among established players in the industry, but also operate in a defensive mode to prevent insurgent competitors from gaining market share, it's time for a breakthrough to the next success cycle.

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Building A Knowledge-Driven Organization

admin — Sat, 10 Jan 2004 00:24:39 +0000

Author:

Buckman, Robert H.

Publisher:

McGraw-Hill

Published Date:

2004

Human Resources

Management

Productivity

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If knowledge is power, then knowledge shared is knowledge multiplied. For many years, the knowledge that Buckman Laboratories, an international specialty chemical company in business since 1945, brought to its customers was limited, for the most part, to that of the individual employee working with a customer.

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Shaping the Future

admin — Wed, 14 Jan 2004 00:24:37 +0000

Author:

Belgard, William P.

Rayner, Steven R.

Publisher:

AMACOM

Published Date:

2004

Leadership

Management

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Change management should, theoretically, be an ongoing element of every company’s growth. However, with three-quarters of all change initiatives failing to achieve the intended results, change management has become a synonym for an ineffective program that often wastes millions of dollars.

Most attempts at change management fail because managers ignore the emerging “megadigm” – the authors’ term for the profound changes that have taken place in customer expectations as a result of information technology. Large-scale, effective change, therefore, requires a new approach.

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Beyond Neutrality

admin — Sat, 17 Jan 2004 00:24:37 +0000

Author:

Mayer, Bernard S.

Publisher:

John Wiley & Sons, Inc.

Published Date:

2004

Human Resources

Personal Growth

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After a journey toward acceptance and establishment over the last quarter century, conflict resolution, as a professional practice, is now facing a crisis. In large part, this is because it has not addressed conflict in a profound or powerful enough fashion. As a result, it has not been fully embraced in all the arenas of public life in which it might be useful. The field has the potential to make a much more significant difference than it has in how conflicts are handled—whether they are interpersonal, communal, organizational, international, or societal conflicts.

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How Great Decisions Get Made

admin — Wed, 21 Jan 2004 00:24:39 +0000

Author:

Maruska, Don

Publisher:

AMACOM

Published Date:

2003

Management

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In How Great Decisions Get Made, Maruska outlines ten steps that will help any group reach truly effective, innovative decisions backed by genuine commitment from all concerned. His ten-step process has been the foundation for breakthroughs in businesses ranging from Fortune 500 companies to start-ups, in non-profit and community organizations, and in government agencies.

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Face It

admin — Sat, 24 Jan 2004 00:24:36 +0000

Author:

Horn, Art

Publisher:

AMACOM

Published Date:

2004

Human Resources

Personal Growth

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Fear comes in many different—and often disguised—forms. In addition to preventing many from achieving the levels of professional success of which they are capable, fear is also the root cause of most conflict in professional settings, undermining the productivity of teams and entire organizations.

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Corporate Conversations

admin — Wed, 28 Jan 2004 00:24:36 +0000

Author:

Holtz, Shel

Publisher:

AMACOM

Published Date:

2004

Communication

Leadership

Management

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While many companies invest significant sums of money in their external communications efforts, internal communications are frequently overlooked and considered as being of lesser importance. In today’s competitive, knowledge-driven marketplace, internal—employee—communication has become a strategic necessity that can reflect positively, or negatively, on a company’s bottom-line. By communicating the right message in the right way, companies can increase employee morale, productivity, performance, and retention. Employees are an organization’s most important audience.

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Navigating the Badlands

admin — Mon, 02 Feb 2004 00:24:39 +0000

Author:

O'Hara-Devereaux, Mary

Publisher:

John Wiley & Sons, Inc.

Published Date:

2004

Global Business

Leadership

Management

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Business forecaster and author Mary O’Hara-Devereaux borrows a metaphor from the old American West, “navigating the badlands,” to describe the journey that business and industry finds itself on in the current transitional period between the end of the Industrial Age and the complete realization of the Information Age – a journey that, the author believes, is expected to last well into the second decade of the 21st century.

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The Power of We

admin — Wed, 04 Feb 2004 00:24:39 +0000

Author:

Tisch, Jonathan M.

Publisher:

John Wiley & Sons, Inc.

Published Date:

2004

Business Biographies

Human Resources

Leadership

Social Responsibility

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Jonathan Tisch, Chairman and CEO of Loews Hotels and one of the nation's most influential corporate executives, understands the power of partnerships in achieving success. Although he developed his leadership philosophy in the context of the travel and tourism industry, its principles are applicable to any industry, community service, or government. The key to success, according to Tisch, is partnering with individuals and community groups to achieve what no single organization can achieve alone.

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Leveraging The New Human Capital

admin — Sat, 07 Feb 2004 00:24:39 +0000

Author:

Burud, Sandra

Tumolo, Marie

Publisher:

Davies-Black Publishing

Published Date:

2004

Diversity

Human Resources

Management

Personal Growth

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According to Burud and Tumolo, people live and work differently today than they did in the past. Because employees no longer have the “invisible” support of the home-based partner who backed workers of the Industrial Age, these individuals must manage both work and personal responsibilities, simultaneously. It is an entirely new phenomenon in the history of paid market work, requiring fundamental changes in the way organizations manage people.

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Leadership: The Inner Side of Greatness

admin — Mon, 09 Feb 2004 00:24:39 +0000

Author:

Koestenbaum, Peter

Publisher:

John Wiley & Sons, Inc.

Published Date:

2004

Leadership

Personal Growth

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Leaders are not born; they are developed. Furthermore, leadership is not a characteristic confined to business, but is a way of thinking and a way of living. In the thoroughly revised Leadership: The Inner Side of Greatness, Koestenbaum explores how world events have caused people to rethink their lives and to seek greater meaning in their daily activities. Through his Leadership Diamond model, Koestenbaum shows how a manager can become a leader and give that meaning to life through work.

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Creativity in Virtual Teams

admin — Tue, 10 Feb 2004 00:24:39 +0000

Author:

Nemiro, Jill E.

Publisher:

John Wiley & Sons, Inc.

Published Date:

2004

Human Resources

Innovation

Productivity

Teams

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Written by Jill Nemiro—an expert in organizational and team creativity—Creativity in Virtual Teams offers readers a model for achieving high levels of creativity in a virtual environment. As a result of global competition, organizational creativity has become an increasingly important issue. Virtual teams can experience even higher levels of creativity than traditional teams as a result of their flexibility, the diversity of their team members, and their access to widely dispersed information.

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Building the Bridge As You Walk On It

admin — Thu, 02 Sep 2004 00:24:39 +0000

Author:

Quinn, Robert E.

Publisher:

John Wiley & Sons, Inc.

Published Date:

2004

Change Management

Human Resources

Leadership

Personal Growth

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"Building the Bridge as You Walk on It" is Robert Quinn’s final book in the trilogy focusing on personal change and organizational leadership that began with "Deep Change" in 1996. In "Deep Change," Quinn teaches that anyone can become a leader of change—but only by transforming oneself first. "Building the Bridge as You Walk on It" takes this concept one step further to develop a new model of leadership based on entering “the fundamental state of leadership.” People, no matter what their position, spend most of their time in the normal state.

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Coming to Concurrence

admin — Sun, 02 Jan 2005 00:24:37 +0000

Author:

Smith, J. Walker

Clurman, Ann

Wood, Craig

Publisher:

Racom Communications

Published Date:

2005

Customer Focus

Marketing

Productivity

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Marketing is in crisis mode, for the model for marketing, as it stands today, is obsolete. Customers have developed a resistance to marketing that is only going to grow. The crisis spawned by consumer resistance presents an opportunity for those companies willing to accept a new marketing model and to create a competitive advantage for their brands through better marketing practices. According to J.

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Leading the Way

admin — Sat, 08 Jan 2005 00:24:37 +0000

Author:

Gandossy, Robert

Effron, Marc

Publisher:

John Wiley & Sons, Inc.

Published Date:

2005

Leadership

Personal Growth

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In the past, there has been little real research to show that leadership development has resulted in positive, long-term success. Now studies are showing that leaders can change, but aren’t necessarily doing so. Leadership principles may be simple to understand but difficult to execute. Thus, Leading the Way provides clear direction to organizations wanting to increase the quality and depth of their leaders.

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Career Warfare

admin — Tue, 01 Feb 2005 15:39:22 +0000

Author:

D'Alessandro, David F.

Publisher:

McGraw-Hill

Published Date:

2008

Personal Growth

Has Audio?:

Career Warfare outlines the various ways that individuals working within business can create their own successful personal brand. A personal brand is really the individuals themselves; how they present themselves, what they convey to others, and how they interact with others. David F. D’Alessandro discusses the misconceptions between what an individual believes they are communicating, and how others interpret what the individual is actually saying.

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Why Some Companies Emerge Stronger and Better from a Crisis

admin — Tue, 14 Jun 2005 00:24:39 +0000

Author:

Mitroff, Ian I.

Publisher:

AMACOM

Published Date:

2005

Business Strategy

Change Management

Leadership

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Until very recently, companies thought of accidents as natural or normal. Natural disasters such as fires and floods have always existed and most companies know how to use risk management to protect themselves. But with technologies becoming increasingly complex, the potential for large scale catastrophe is virtually inherent in basic design and everyday operations.

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Managing Across Cultures

admin — Tue, 05 Jul 2005 00:24:41 +0000

Author:

Solomon, Charlene M.

Schell, Michael S.

Publisher:

McGraw-Hill

Published Date:

2009

Diversity

Human Resources

Management

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Today’s business world has become so interconnected that most businesspeople now regularly work with colleagues, customers, or suppliers from other cultures. Not everyone in the world shares American attitudes toward the workplace, however, and learning how to recognize, read, and adapt to cultural signals is essential to succeeding in today’s global business marketplace.

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Time Mastery

admin — Tue, 19 Jul 2005 00:24:39 +0000

Author:

Clemens, John K.

Dalrymple, Scott

Publisher:

Amacom

Published Date:

2005

Leadership

Management

Personal Growth

Has Audio?:

Every executive has wished for more hours in a day in order to meet all of his or her business goals. John K. Clemens and Scott Dalrymple suggest that more hours are not necessarily the best answer. They contend that the key to success is looking at time in a whole new way. The authors dismiss time management as inadequate, as they believe being a time master is less about managing the clock or the calendar. They believe that mastery means having an intuitive sense of time and viewing time as malleable rather than constant.

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The Leadership Gap

admin — Tue, 26 Jul 2005 00:24:39 +0000

Author:

Weiss, David S.

Molinaro, Vince

Publisher:

John Wiley & Sons, Canada Ltd.

Published Date:

2005

Human Resources

Leadership

Leadership Development

Management

Personal Growth

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Because leaders must shape their organizations, build teams, drive results, and inspire their employees to deliver value, leadership is a critical source of competitive advantage in today’s economy. However, Weiss and Molinaro’s research has found that many senior executives have little confidence that their organizations, both in the private and the public sectors, possess this kind of leadership capability.

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Designing the Customer-Centric Organization

admin — Tue, 16 Aug 2005 00:24:39 +0000

Author:

Galbraith, Jay R.

Publisher:

Jossey-Bass

Published Date:

2005

Customer Focus

Leadership Development

Management

Productivity

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Studies show that, because sales to existing customers are more profitable than sales to new customers, today’s businesses are recognizing that establishing long-term customer relationships is the best way to ensure the long-term profitability they seek. Thus, in an effort to become more customer focused or customer driven, most have put the customer at the top of their priority “to-do” lists. Galbraith (considered the foremost authority on organizational design) has found, however, that many companies are still missing the mark.

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Deals from Hell

admin — Tue, 04 Oct 2005 00:24:39 +0000

Author:

Bruner, Robert F.

Publisher:

John Wiley & Sons, Inc.

Published Date:

2005

Economics & Finance

Management

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Mega-mergers and acquisitions seem to be the norm these days. They garner a lot of press, and with good reason. Shareholders, stockholders, competitors, and regulatory agencies all follow these deals with great interest. Part of the fascination is speculation on whether the marriage will last, or whether it will join the list of very public and very spectacular failures. Not all of this interest is prurient. Some is actually a legitimate attempt to find a magic M&A formula.

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Flight Capital

admin — Tue, 08 Nov 2005 00:24:39 +0000

Author:

Heenan, David

Publisher:

Davies-Black Publishing

Published Date:

2005

Global Business

Human Resources

Major Works

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The U.S. has always been known to attract the world’s best and brightest—talented immigrants who have created the vast wealth and intellectual capital that have contributed so abundantly to America’s technological and scientific preeminence as well as its economic strength. Heenan notes, however, that after centuries of importing this stellar brainpower, the U.S. is now a net exporter. As more and more countries worldwide actively woo their expatriate talent back home, America’s economic power and technological preeminence are diminishing, along with its national security.

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Never Eat Alone

admin — Sun, 01 Jan 2006 04:08:23 +0000

Author:

Ferrazzi, Keith

Raz, Tahl

Publisher:

Crown Publishing

Published Date:

2005

Personal Growth

Relationships

Has Audio?:

Author Keith Ferrazzi believes that people and relationships are central to success in business and in life, and his own personal story provides a compelling testament to the power of networking. However, the networking he advocates in his book, Never Eat Alone, is not one of back-slapping and glad-handing. Instead, he encourages fostering a mindset of personal loyalty, respect, honesty, and generosity, and asserts that it will be repaid with business success.

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Social Intelligence

admin — Tue, 03 Jan 2006 00:24:39 +0000

Author:

Albrecht, Karl

Publisher:

Jossey-Bass

Published Date:

2006

Human Resources

Major Works

Personal Growth

Relationships

Has Audio?:

Having pondered why some people with very high IQ scores fail miserably in their personal lives, Harvard professor Howard Gardner, concluded that the concept of “intelligence,” as a singular measure of competence, could no longer be supported. Thus, he posited the notion in Frames of Mind (1983) of multiple intelligence (MI)—a range of key competencies, which exist in various proportions in various individuals.

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Bigger Isn't Always Better

admin — Tue, 21 Feb 2006 00:24:39 +0000

Author:

Tomasko, Robert M.

Publisher:

AMACOM

Published Date:

2005

Innovation

Productivity

Has Audio?:

A big business is a successful business, or so goes contemporary thinking. In Bigger Isn't Always Better, Robert M. Tomasko, discusses his belief that growth does not necessarily mean getting bigger. He believes that growth is moving forward, making progress. It is the ability to generate effective action and to take what is best about a business and nurture it. Not everyone can do this. It takes someone with a different mindset-someone who has a discomfort with the status quo and who can see a better goal to aim for or a better way to do things.

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Leading Leaders

admin — Tue, 07 Mar 2006 00:24:40 +0000

Author:

Salacuse, Jeswald W.

Publisher:

AMACOM

Published Date:

2006

Leadership

Management

Personal Growth

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Leaders are in for a new set of challenges when they are called upon to manage people who are themselves leaders. This challenge is particularly prevalent in “high talent” organizations made up of people with high levels of education, skill, wealth, and influence, such as other executives, highly educated experts, investors, board members, government officials, physicians, and attorneys.

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The Six Disciplines of Breakthrough Learning

admin — Tue, 06 Jun 2006 00:24:40 +0000

Author:

Wick, Calhoun

Pollock, Roy

Jefferson, Andrew

Flanagan, Richard

Publisher:

Pfeiffer

Published Date:

2006

Human Resources

Personal Growth

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Training and development is often viewed as expendable, a department that is nice to have when times are good, but one that organizations can do without when times are bad. This line of reasoning exists because many executives and managers do not see training and development as contributing directly to the bottom line.

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Power Mentoring

admin — Tue, 13 Jun 2006 00:24:40 +0000

Author:

Ensher, Ellen E.

Murphy, Susan E.

Publisher:

John Wiley & Sons, Inc.

Published Date:

2006

Human Resources

Leadership Development

Personal Growth

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Today, few employees spend their entire career at one company. Some people move from company to company in search of raises and promotions; while some move from project to project. Employment patterns have also changed and there is no longer one clear pathway to success, much less a clearly defined career pathway. Mentoring relationships have changed as well. Just as most of us do not stay with one employer, most of us do not stay with just one mentor.

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Built To Change.

admin — Tue, 27 Jun 2006 00:24:40 +0000

Author:

Lawler III, Edward E.

Worley, Christopher G.

Publisher:

Jossey-Bass

Published Date:

2006

Change Management

Innovation

Management

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In Built to Change, Edward Lawler III and Christopher Worley address an important and ever-prevalent element of modern business that challenges organizations big and small, old and new. That immense issue is change, one thing, say the authors, that most businesses simply are not designed for. In Built to Change, Lawler and Worley take the critical matter of business-wide change head-on-subverting traditional messages touting unwavering stability and strict structure as a means to success. Their message is simple: Change or perish.

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Billy, Alfred, and General Motors

admin — Tue, 04 Jul 2006 00:24:40 +0000

Author:

Johnson, Lydia Brown

Publisher:

AMACOM

Published Date:

2006

Business Biographies

Entrepreneurship

Major Works

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In the 1950s, GM was a juggernaut, dominating every market it entered and influencing American manufacturing, marketing, and even society like no other company, before nor since. Now, as the company approaches its hundredth birthday, increasingly it is being characterized as a "sinking ship," either directly or by implication. GM has surrendered a significant amount of market share to foreign manufacturers (its 2005 profits came in at minus $10,600 million) and it intends to close 12 plants by 2008.

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The Next Level

admin — Tue, 25 Jul 2006 00:24:40 +0000

Author:

Eblin, Scott

Publisher:

Davies-Black Publishing

Published Date:

2006

Human Resources

Management

Personal Growth

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40 percent of new executives fail in their positions within eighteen months of promotion. Could it be that CEOs and executive teams have chosen the wrong person for the job nearly half the time? Scott Eblin doesn’t think so. Based on his experience as both and executive and a senior leadership coach, Eblin believes the move to the executive level is the toughest transition in anyone’s career path. Performance expectations for new executives are extremely high, but are rarely explicitly stated; and an entirely new set of behaviors and beliefs are called for.

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Focus Like A Laser Beam

admin — Tue, 12 Sep 2006 00:24:40 +0000

Author:

Haneberg, Lisa L.

Publisher:

Jossey-Bass

Published Date:

2005

Personal Growth

Productivity

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Focus is defined as concentrating energy on something, achieving a distinct vision, or attending to the right thing. Focus is purposeful, not accidental; and it is different than giving attention to something. Attention is shallow, resting on the surface, while focus is deep and selective.

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The Art of Connecting

admin — Tue, 19 Sep 2006 00:24:40 +0000

Author:

Raines, Claire

Ewing, Lara

Publisher:

AMACOM

Published Date:

2006

Communication

Diversity

Personal Growth

Relationships

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In every kind of business and in every industry, workplaces are becoming more diverse, which has important and challenging implications for communication and for relationship building. In The Art of Connecting, Authors Claire Raines and Lara Ewing offer five core principles based on their Titanium Rule—do unto others according to their druthers—for overcoming differences and connecting on the basis of our similarities rather than our apparent differences.

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The Innovation Killer

admin — Tue, 07 Nov 2006 00:24:41 +0000

Author:

Barton Rabe, Cynthia

Publisher:

AMACOM

Published Date:

2006

Innovation

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Forget conventional wisdom. Forget the thought that the more you know, the better off you’ll be. Forget the idea that knowledge and expertise are the only true routes to success and innovation in business. Education meant to help a student master a subject might be completely at odds with fostering innovation in that subject. The tried and true models for generating original business solutions may never have worked that well, for the most knowledgeable sometimes know the least about how to change things for the better.

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The Source of Success

admin — Wed, 06 Dec 2006 00:24:39 +0000

Author:

Georgescu, Peter

Publisher:

Jossey-Bass

Published Date:

2005

Customer Focus

Leadership

Has Audio?:

According to Georgescu, the world has crossed into uncharted territory in which “too much of a good thing has become a permanent way of life.” For the first time in history, the supply of almost everything has begun to exceed demand. It is a world in which overcapacity is rapidly making everything a commodity, and ensuring that society will likely never again see any scarcity, for any length of time.

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The Triple Bottom Line

admin — Thu, 21 Dec 2006 00:24:40 +0000

Author:

Savitz, Andrew W.

Karl, Weber

Publisher:

John Wiley & Sons, Inc.

Published Date:

2006

Economics & Finance

Leadership

Management

Social Responsibility

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In The Triple Bottom Line, authors Andrew Savitz and Karl Weber look at how businesses can prosper financially while protecting and renewing the social, environmental, and economic resources they need—and how they can fail if they do not protect and renew these resources. Sustainable businesses are ones that measure, document, and report a positive return on investment (ROI) on all three bottom lines: economic, environmental, and social.

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A Leader's Legacy

admin — Tue, 13 Feb 2007 00:24:40 +0000

Author:

Kouzes, James M.

Posner, Barry Z.

Publisher:

Jossey-Bass

Published Date:

2006

Leadership

Personal Growth

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Kouzes and Posner's The Leadership Challenge was first published in 1987, and revised in 1996 and 2002, to become one of the bestselling leadership books of all time. Although each revision was offered to address the changing context in which leaders are forced to operate, the premise remained the same: "The most significant contribution leaders make is not simply to day's bottom line; it is to the long-term development of people and institutions so they can adapt, change, prosper, and grow" (The Leadership Challenge, p. xxviii).

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Smarts

admin — Tue, 24 Apr 2007 00:24:40 +0000

Author:

Martin, Chuck

Dawson, Peg

Guare, Richard

Publisher:

AMACOM

Published Date:

2007

Personal Growth

Has Audio?:

Why do certain tasks seem easier for some people than for others? Why do some individuals excel in one job and flounder in another? Why are personal weaknesses relatively stable and difficult to change?

In Smarts, authors Chuck Martin, Peg Dawson, and Richard Guare suggest that a personal combination of twelve Executive Skills account for these occurrences: Self-Restraint, Working Memory, Emotional Control, Focus, Task Initiation, Planning/Prioritization, Organization, Time Management, Achieving and Defining Goals, Flexibility, Observation, and Stress Tolerance.

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Strategic Corporate Finance

admin — Tue, 08 May 2007 00:24:40 +0000

Author:

Pettit, Justin

Publisher:

John Wiley & Sons, Inc.

Published Date:

2007

Economics & Finance

Leadership

Has Audio?:

The weighted average cost of capital, value-based management, mergers and acquisitions, and risk management are important components of corporate finance today. Yet, understanding how they work and how to implement them in the day-to-day business is complex and challenging.

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A Manager's Guide to Improving Workplace Performance

admin — Tue, 19 Jun 2007 00:24:40 +0000

Author:

Chevalier, Roger

Publisher:

AMACOM

Published Date:

2007

Human Resources

Management

Has Audio?:

At one time or another, most managers have experienced dissatisfaction with their employees' performance. Despite the strong temptation to fall prey to the assumption that poor performance is a result of unchangeable employee characteristics, managers need to realize that they do have the power to reverse negative performance trends and affect positive change in the workplace. In A Manager's Guide to Improving Workplace Performance, Roger Chevalier provides a systematic framework for achieving such change.

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Global Diversity

admin — Tue, 31 Jul 2007 00:24:40 +0000

Author:

Gundling, Ernest

Zanchettin, Anita

Publisher:

Nicholas Brealey Publishing

Published Date:

2007

Diversity

Global Business

Has Audio?:

To be successful in a world market, corporations need to learn to adapt their services and products to meet local needs and preferences. To this end, a superficial knowledge of the culture and diversity within a country is insufficient. Instead, what is needed is a deeper understanding of differences – both subtle and obvious – that may impact business and workplace expectations.

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The Opt-Out Revolt

admin — Tue, 21 Aug 2007 00:24:40 +0000

Author:

Mainiero, Lisa A.

Sullivan, Sherry E.

Publisher:

Davies-Black Publishing

Published Date:

2007

Human Resources

Personal Growth

Has Audio?:

More and more highly talented employees – particularly women – are leaving the traditional workforce in a trend termed the “opt-out” phenomenon. Some of these individuals pursue careers outside traditional corporate boundaries, others temporarily leave the workforce and return later, and still others choose to permanently opt-out. This phenomenon has resulted in a talent drain that has negatively impacted the productivity and effectiveness of many organizations.

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Speed Lead

admin — Tue, 18 Sep 2007 00:24:41 +0000

Author:

Kevan Hall

Publisher:

Nicholas Brealey Publishing

Published Date:

2007

Innovation

Management

Has Audio?:

Companies are growing at an ever-faster rate in today’s era of information technology and globalization. As a result, these organizations are becoming complex, and therefore slower and more expensive to run. People are having to cooperate with colleagues in diverse locations, control various business lines and functions, and coordinate complex activities while dealing with the continued growth of the organization.

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The Leadership Challenge, 4th Edition

admin — Tue, 09 Oct 2007 00:24:40 +0000

Author:

Kouzes, James M.

Posner, Barry Z.

Publisher:

Jossey-Bass

Published Date:

2007

Leadership

Management

Personal Growth

Has Audio?:

The Leadership Challenge, one of the best-selling leadership books of all time, is considered by many as the most trusted source on becoming a better leader. With this fourth edition, James M. Kouzes and Barry Z. Posner celebrate 25 years of leadership excellence with a plethora of new case studies that enhance their timeless and inspiring message and strengthen and widen the definition of leadership.

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True North

admin — Tue, 06 Nov 2007 00:24:40 +0000

Author:

George, Bill

Sims, Peter

Publisher:

John Wiley & Sons, Inc.

Published Date:

2007

Human Resources

Leadership

Personal Growth

Has Audio?:

In True North, the sequel to Bill George’s 2003 bestseller Authentic Leadership, readers are shown how to follow their “True North,” their internal compass that will guide them successfully through life. According to the authors, this guiding direction is derived from our values, our passions and motivations, and the sources of satisfaction in our lives. And when we follow this internal compass, our leadership will have purpose and be authentic.

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Practical Intelligence

admin — Tue, 18 Dec 2007 00:24:40 +0000

Author:

Albrecht, Karl

Publisher:

John Wiley & Sons, Inc.

Published Date:

2007

Human Resources

Major Works

Personal Growth

Has Audio?:

Determining that IQ, as a singular measure of competence, could no longer be supported, Harvard professor, Howard Gardner, proposed (in Frames of Mind, 1985) a range of key competencies, which he calls multiple intelligence (MI). Daniel Goleman’s Emotional Intelligence (1995) popularized Gardner’s notion and created widespread interest in the developmental possibilities of the MI model.

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I Didn't See it Coming

admin — Tue, 08 Jan 2008 00:24:40 +0000

Author:

Widmann, Nancy C.

Eisenman, Elaine J.

Kopelan, Amy Dorn

Publisher:

John Wiley & Sons, Inc.

Published Date:

2007

Change Management

Human Resources

Personal Growth

Has Audio?:

The organizational landscape has undergone so many transformations over the last decade that thousands of talented professionals who managed to thrive through all sorts of difficulty have suddenly found themselves the jobless victims of mergers, acquisitions, management turnovers, and company self-destructions. This is not, say the authors, because they were bad at their jobs. Many of these unfortunate souls were simply blindsided - knocked down by obstacles in their career paths most people neglect to acknowledge while engaged in their day-to-day work lives.

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The Secret Language of Leadership

admin — Tue, 12 Feb 2008 00:24:40 +0000

Author:

Denning, Stephen

Publisher:

John Wiley & Sons, Inc.

Published Date:

2007

Communication

Leadership

Management

Personal Growth

Has Audio?:

The power to communicate a complex idea or engender transformational change in a company and its people is a key characteristic of a good leader. Generating enduring enthusiasm through compelling storytelling, while not a new concept, is re-surfacing as a way to engage employees in an environment where a leader may lack hierarchical authority, or in one where a leader may face cynical, skeptical, or even hostile audiences.

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Becoming an Extraordinary Manager

admin — Tue, 26 Feb 2008 00:24:40 +0000

Author:

Sandler, Len

Publisher:

AMACOM

Published Date:

2008

Human Resources

Management

Personal Growth

Has Audio?:

Most jobs in the business world come with a set of easily recognizable attributes: a desk, a paycheck, and a manager. While the first two are easily dealt with by most, the third can make an otherwise fulfilling job difficult, and make coming to work unrewarding drudgery, or, at its worst, a day-to-day trial by fire. Nearly every businessperson knows, or has worked with, a bad manager. Fortunately, according to author Len Sandler, the ordinary worker need not labor under the thumb of well-intentioned bumblers or outright tyrants forever.

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Five Key Principles of Corporate Performance Management

admin — Tue, 11 Mar 2008 00:24:40 +0000

Author:

Paladino, Bob

Publisher:

John Wiley & Sons, Inc.

Published Date:

2007

Management

Has Audio?:

A new role, that of the corporate performance management (CPM) executive, is rapidly emerging in companies, government agencies, and nonprofit organizations as a means to ensure effective and efficient alignment of effort in order to achieve higher levels of performance.

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Epic Change

admin — Tue, 18 Mar 2008 00:24:40 +0000

Author:

Clark, Timothy R.

Publisher:

John Wiley & Sons, Inc.

Published Date:

2008

Change Management

Leadership

Management

Has Audio?:

Successful change leadership is an often overlooked developmental skill in our global age where uncertainty, a hastened pace, and intensified competition have become the norm. Yet understanding and managing organizational change is necessary in order to adapt and adjust to new and expanding competitive forces. Leaders are increasingly tasked to guide their organizations through complex change, maintain sustainable financial results in the face of turbulent outside pressures, and succeed by incorporating a systematic approach to manage change.

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Leaders at All Levels

admin — Tue, 08 Apr 2008 00:24:40 +0000

Author:

Charan, Ram

Publisher:

John Wiley & Sons, Inc.

Published Date:

2007

Human Resources

Leadership

Leadership Development

Management

Has Audio?:

In Leaders at All Levels, Ram Charan addresses a growing problem in business—the shortage of leaders who are prepared to face today’s complex business environment. Many companies struggle to find successors for their top jobs, and many leaders rise to the top only to fail shortly after getting there.

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Igniting Gen B and Gen V

admin — Tue, 22 Apr 2008 00:24:40 +0000

Author:

Ahlrichs, Nancy S.

Publisher:

Davies-Black Publishing

Published Date:

2008

Diversity

Human Resources

Management

Has Audio?:

To compete in today’s marketplace, corporations need to develop employees that do more than just show up every day to work: employees need to be engaged in their work. Unfortunately, companies have historically neglected the commitment of their longtime employees, focusing instead on the up-and-coming youth within the organization. This oversight carries with it more negative consequences now than ever before, given the rapid pace at which long-standing employees are considering leaving the workforce coupled with the sparse number of qualified potential hires available to replace them.

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Deciding Who Leads

admin — Tue, 29 Apr 2008 00:24:40 +0000

Author:

McCool, Joseph Daniel

Publisher:

Davies-Black Publishing

Published Date:

2008

Human Resources

Leadership Development

Management

Has Audio?:

Because of the inherent risks and rewards of attracting senior management, leadership recruitment and succession planning are at the top of the agenda for growth-minded corporations. Organizations' futures are determined by the investments they make - or fail to make - in the recruitment, development, and retention of leaders. Many companies are searching for a road map for improvement. Deciding Who Leads by Joseph Daniel McCool, provides corporate leaders guidance on meeting the challenge of an executive search.

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Working Relationships

admin — Tue, 06 May 2008 00:24:40 +0000

Author:

Wall, Bob

Publisher:

Davies Black

Published Date:

2008

Human Resources

Management

Personal Growth

Relationships

Has Audio?:

Being able to work with people is one of the most important factors in determining success on the job. The things that we need to improve our jobs are only a conversation away. Ideas go unexpressed or unheard because we often do not know how to talk to each other about work. While most of us have good intentions, we are prone to blind spots in our self-perception, resulting in behaviors that produce unintended consequences.

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How to Sell Yourself

admin — Tue, 13 May 2008 00:24:40 +0000

Author:

Lustberg, Arch

Publisher:

Career Press

Published Date:

2008

Business Strategy

Communication

Personal Growth

Has Audio?:

Everything a speaker does sends signals to members of the audience. Where we gaze, the way we speak or gesture, and the inflection in our voice all cause the audience to reach certain conclusions and judgments about the speaker. For most people, the secrets of successfully communicating under these conditions are part of an enigma too difficult to unravel.

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The Granularity of Growth

admin — Tue, 03 Jun 2008 00:24:40 +0000

Author:

Viguerie, Patrick

Smit, Sven

Baghai, Mehrdad

Publisher:

John Wiley & Sons, Inc.

Published Date:

2008

Business Strategy

Management

Has Audio?:

It is undeniable that companies need growth to continue to thrive in today’s marketplace. The question that lingers in the minds of many organizational leaders – particularly those representing large companies – is where this growth will come from and how it can be achieved.

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Transparency

admin — Tue, 24 Jun 2008 00:24:40 +0000

Author:

Bennis, Warren

Goleman, Daniel

O'Toole, James

Biederman, Patricia Ward

Publisher:

Jossey-Bass

Published Date:

2008

Business Strategy

Leadership

Management

Personal Growth

Has Audio?:

In today’s world, Transparency – acting with candor, disclosure, integrity, and honesty – is increasingly linked to both survival and success. Not only does Transparency enhance individual and organizational performance, but it also has the potential to tap into previously unthinkable levels of collective wisdom.

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The Manager's Guide to Rewards

admin — Tue, 08 Jul 2008 00:24:40 +0000

Author:

Jensen, Doug

Stark, Mel

McMullen, Tom

Publisher:

AMACOM

Published Date:

2007

Business Strategy

Human Resources

Management

Has Audio?:

Most books written about compensation and rewards are targeted at human resource professionals. But with more and more frontline managers making decisions about employee rewards, practical guidance is needed about how to compensate employees in ways that will help secure the achievement of company goals.

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Coaching Corporate MVPs

admin — Tue, 22 Jul 2008 00:24:40 +0000

Author:

Butteriss, Margaret

Publisher:

John Wiley & Sons, Inc.

Published Date:

2008

Human Resources

Leadership Development

Management

Has Audio?:

For clues to finding success in the changing global marketplace, smart CEOs need only look to the world of sports, says author Margaret Butteriss in her book "Coaching Corporate MVPs. " Just like on the basketball court, the typical office supports its share of "most valuable performers" (MVPs)--a motivated, gifted, 5 to 10 percent of the working world that carries a large quantity of organizational weight. MVPs are self-starting trendsetters who aren't afraid to challenge existing rules or modes of thinking. They are valuable team players who live by the ideals of their organizations.

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Putting Our DIFFERENCES to WORK

admin — Tue, 12 Aug 2008 00:24:40 +0000

Author:

Kennedy, Debbe

Publisher:

Berrett-Koehler Publishers

Published Date:

2008

Business Strategy

Diversity

Innovation

Teams

Has Audio?:

Putting differences to work – creating an environment where diverse individuals can work more effectively to drive innovation and performance – has unlimited potential benefits. Unfortunately, however, organizations often overlook these differences, failing to tap into the wealth of insight that could improve innovation and outcomes in a mutualistic process.

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The Age Curve

admin — Tue, 26 Aug 2008 00:24:40 +0000

Author:

Gronbach, Kenneth W.

Publisher:

AMACOM

Published Date:

2008

Business Strategy

Customer Focus

Marketing

Has Audio?:

Thoroughly understanding the customer is essential to every successful business. This requires knowing the age, characteristics, wants, and needs of those who buy a particular good or service. But, as Kenneth Gronbach illustrates in The Age Curve, having a clear picture of the customer is just part of the marketing equation. Generational size and attitude also figure prominently into this examination.

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Talent

admin — Tue, 02 Sep 2008 00:24:40 +0000

Author:

Edward E. Lawler III

Publisher:

Jossey-Bass

Published Date:

2008

Business Strategy

Human Resources

Management

Has Audio?:

Although human capital is potentially the most powerful source of competitive advantage, in today’s global business environment, it is becoming increasingly difficult to design organizations that can turn talent into productivity. Lawler’s premise is that it is not enough for leaders to just say people are important, they must also design and manage “human-capital-centric” (HC-centric) organizations—organizations that optimize the attraction, retention, and performance of talent.

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The Five Literacies of Global Leadership

admin — Tue, 09 Sep 2008 00:24:40 +0000

Author:

Hames, Richard David

Publisher:

Jossey-Bass

Published Date:

2007

Business Strategy

Global Business

Leadership

Has Audio?:

The pace of life has accelerated at an amazing rate over the last few centuries. Rapid technological advancement has completely changed the way businesses operate. Global borders have blurred and geography has little meaning. In this dynamic environment, the ways in which organizations approach leadership must also change.

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The Three Signs of a Miserable Job

admin — Tue, 30 Sep 2008 00:24:41 +0000

Author:

Lencioni, Patrick

Publisher:

Jossey-Bass

Published Date:

2007

Business Strategy

Human Resources

Management

Personal Growth

Has Audio?:

Miserable jobs – those that breed deep cynicism, unhappiness, and frustration – exist across all industries and status levels. Unfortunately, far too many employees experience job misery each day. Not only can this state of affairs have devastating personal consequences, but it can also negatively influence a company’s bottom line.

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Executive Stamina

admin — Tue, 21 Oct 2008 00:24:41 +0000

Author:

Seldman, Marty

Seldman, Joshua

Publisher:

John Wiley & Sons, Inc.

Published Date:

2008

Management

Personal Growth

Productivity

Has Audio?:

Most executives have an intense desire to achieve, and equally exhibit a strong sense of responsibility, but sometimes they overlook the fact that raising their endurance and energy levels can strengthen their cognitive performance. Devising strategies that value fitness, nutrition, and stress management as well as career effectiveness and personal values, positions oneself to achieve peak physical and mental performance with a sense of balance and purpose.

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Great Business Teams

admin — Tue, 18 Nov 2008 00:24:41 +0000

Author:

Guttman, Howard M.

Publisher:

John Wiley & Sons, Inc.

Published Date:

2008

Business Strategy

Leadership

Management

Teams

Has Audio?:

Great teams stand apart from the rest. They are undaunted by the toughest business challenges and are not content with simply overcoming such challenges. Instead, they use them as opportunities for transformation. In addition, leaders of great teams are visionaries and architects. They have the ability to see the whole picture and can create a blueprint that will inspire others to follow and perform to their utmost abilities.

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Leadership and the Sexes

admin — Tue, 02 Dec 2008 00:24:41 +0000

Author:

Gurian, Michael

Annis, Barbara

Publisher:

Jossey-Bass

Published Date:

2008

Diversity

Human Resources

Leadership

Personal Growth

Has Audio?:

Gender differences are apparent in all facets of life, and work settings are no exception. Some companies ignore these differences, breeding miscommunication and misunderstanding. Other companies work to become gender intelligent and create an environment of mutual understanding which capitalizes on the unique styles and skills of each gender. By doing so, these organizations not only improve employee satisfaction and corporate culture, but also the bottom-line.

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Retail Selling Ain't Brain Surgery

admin — Tue, 09 Dec 2008 00:24:41 +0000

Author:

Dion, James

Publisher:

Dionco

Published Date:

2006

Customer Focus

Marketing

Has Audio?:

Too few professional retail sales associates receive formal training. Most acquire their skills on the job and through occasional company training courses. Yet, there is an art and science to successfully selling in the retail sector. In Retail Selling Ain’t Brain Surgery, James Dion leads retail sales associates of all ages and experience levels through the steps necessary to not only close the deal, but to add value to every transaction.

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The Connect Effect

admin — Tue, 30 Dec 2008 00:24:41 +0000

Author:

Dulworth, Michael

Publisher:

Berrett-Koehler Publishers

Published Date:

2008

Management

Personal Growth

Relationships

Has Audio?:

In The Connect Effect, Michael Dulworth provides readers with a simple networking framework (the right people, the right conversations, the right time) and set of tools for developing personal, professional, and online networks. There are a number of critical areas where networks can enhance our lives. These include career guidance, door opening and problem solving, as well as providing learning and expertise.

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The Trophy Kids Grow Up

admin — Mon, 05 Jan 2009 00:24:41 +0000

Author:

Alsop, Ron

Publisher:

Jossey-Bass

Published Date:

2008

Diversity

Human Resources

Management

Has Audio?:

The millennial generation – comprised of individuals born between 1980 and 2001 – is shaking up the workplace. A polarizing generation that is both admired and critiqued, millennials are serious about changing work environments to meet their needs. Currently, employers are facing the monumental challenge of integrating the millennials into the workplace with three other generations – Generation Xers, Baby Boomers, and Traditionalists – who have very different attitudes and behaviors.

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The Change Cycle

admin — Mon, 26 Jan 2009 00:24:41 +0000

Author:

Salerno, Ann

Brock, Lillie

Publisher:

Berrett-Koehler Publishers

Published Date:

2008

Business Strategy

Change Management

Management

Personal Growth

Has Audio?:

Although change is usually unpredictable, the process of how people move through life’s change can be anticipated. In The Change Cycle, Ann Salerno and Lillie Brock provide readers with the six sequential stages of change, as well as the thoughts, feelings, and behaviors associated with each stage.

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Leadership Solutions

admin — Mon, 02 Feb 2009 00:24:41 +0000

Author:

Weiss, David S.

Molinaro, Vince

Davey, Liane

Publisher:

John Wiley & Sons, Inc.

Published Date:

2007

Human Resources

Leadership

Leadership Development

Management

Personal Growth

Has Audio?:

Organizations often struggle to build the leadership capacity necessary to thrive in an ever-changing global business environment. In fact, leadership development may be one of the biggest challenges facing businesses today. In Leadership Solutions, David Weiss, Vince Molinaro, and Liane Davey, provide the information companies must have in order to develop their leadership capability and to accelerate the development of their future leaders.

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Performance Management

admin — Mon, 09 Feb 2009 00:24:41 +0000

Author:

Cokins, Gary

Publisher:

John Wiley & Sons, Inc.

Published Date:

2004

Business Strategy

Major Works

Management

Has Audio?:

The global business landscape has changed immensely over the past several decades according to author Gary Cokins, and it is time for the world’s business leaders to acknowledge that their organizations must change as well. In Performance Management, Cokins asserts that traditional practices, management theories, and even the way companies understand their customers’ needs must evolve with the times.

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The Credible Company

admin — Mon, 16 Feb 2009 00:24:41 +0000

Author:

D'Aprix, Roger

Publisher:

Jossey-Bass

Published Date:

2009

Business Strategy

Communication

Leadership

Management

Has Audio?:

Why is it that there is a record number of employees who no longer trust the management of the companies for whom they work? What is being lost – or left unsaid – in the communication between executive leadership and those who work below them? In The Credible Company, Roger D’Aprix examines the negative impact skepticism and fear have on morale and productivity. He offers strategies to help companies regain their lost credibility with their employees, strategies that, if implemented prior to major changes, can help avoid the loss of credibility in the first place.

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Results Through Relationships

admin — Mon, 23 Feb 2009 00:24:41 +0000

Author:

Takash, Joe

Publisher:

John Wiley & Sons, Inc.

Published Date:

2008

Personal Growth

Relationships

Has Audio?:

In the business world, it is sometimes easy to focus on the business of making money and lose sight of people, be they co-workers, clients, vendors, or customers. This is a mistake, according to Joe Takash, author of Results Through Relationships. For anyone who is interested in being successful in business, it is the building of relationships which will bring the advancement and success that they desire. When people take the time to go beyond just the surface of their relationships with those they work with, relationships form that are richer and far more rewarding.

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Six Rules for Brand Revitalization

admin — Sat, 28 Feb 2009 05:00:14 +0000

Author:

Light, Larry

Kiddon, Joan

Publisher:

earson Education, Inc.

Published Date:

2009

Customer Focus

Marketing

Has Audio?:

After years of success, McDonald’s suffered a slow decline, falling out of favor with consumers. This can largely be attributed to the fact the brand did not focus on enduring profitable growth. McDonald’s created a recovery strategy called the Plan to Win, which led to the brand’s revival. In fact, many consider the brand’s revitalization to be one of the most successful in business history. Whether a brand is in a state of decline or seeking to maintain a sustainable future, a Plan to Win will help ensure success.

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Emotional Intelligence for Managing Results in a Diverse World

admin — Mon, 02 Mar 2009 00:24:41 +0000

Author:

Gardenswartz, Lee

Cherbosque, Jorge

Rowe, Anita

Publisher:

Davies-Black Publishing

Published Date:

2009

Human Resources

Management

Personal Growth

Relationships

Has Audio?:

Over the past decade, emotional intelligence has been recognized more and more as a critical underpinning of success both on and off the job. It has become even more important as work environments have become increasingly diverse. Despite the importance of emotional intelligence, most individuals have not been taught how to develop this aspect of themselves. However, emotional intelligence is a competency that can be learned.

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Answering the Ultimate Question

admin — Mon, 09 Mar 2009 00:24:41 +0000

Author:

Owen, Richard

Brooks, Laura

Publisher:

Jossey-Bass

Published Date:

2009

Business Strategy

Customer Focus

Management

Has Audio?:

Net Promoter - a multi-faceted program focused on increasing company growth through focused enhancement of customer loyalty - has been implemented in organizations worldwide. Many leading companies have demonstrated the positive effects of Net Promoter on innovation and profitability. Other companies, despite their declared commitment toward the program, have struggled with the program and achieved less than desirable outcomes. What explains these discrepant results? What are some companies doing - and others not - that is allowing them to achieve such success?

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Exceeding Customer Expectations

admin — Mon, 16 Mar 2009 00:24:41 +0000

Author:

Kazanjian, Kirk

Publisher:

Doubleday

Published Date:

2007

Business Biographies

Customer Focus

Has Audio?:

From an initial investment of $100,000 and just seven cars, Enterprise Rent-A-Car has slowly, quietly grown into the largest and most successful car rental company in America. It took fifty years, some thoughtful strategic choices, and more than a few hard knocks, but today, Enterprise is a $9 billion dollar global powerhouse with more than 62,000 employees, 7,000 locations and a combined rental and leasing fleet of more than 800,000 vehicles.

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A Manager's Guide to Coaching

admin — Mon, 30 Mar 2009 00:24:41 +0000

Author:

Emerson, Brian

Loehr, Anne

Publisher:

AMACOM

Published Date:

2008

Human Resources

Leadership

Leadership Development

Management

Personal Growth

Has Audio?:

In A Manager's Guide to Coaching, authors Brian Emerson and Anne Loehr operate under the premise that without engaging employees on a human level which responds to a coach's leadership, workplace production and satisfaction are inhibited to the point of futility. The costs of recruiting and replacing employees and lost productivity during the hiring process further underscore the benefits of maximizing the skills and talents of all employees.

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Authentic Conversations

admin — Mon, 06 Apr 2009 00:24:41 +0000

Author:

Showkeir, Jamie

Showkeir, Maren

Publisher:

Berrett-Koehler Publishers

Published Date:

2008

Communication

Leadership

Management

Personal Growth

Has Audio?:

Authentic Conversations, Jamie Showkeir and Maren Showkeir show the way to change the ways in which you communicate with both your peers and your subordinates at work. The authors suggest that by being aware of yourself, aware of your messages, and aware of how people react. You can make your workplace happier and more successful. Functional and ordinary conversations can lead to a workforce that is engaged and energized, or to one that is alienated and uninspired. All too often workplace conversations create what the authors call parent-child relationships.

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High Altitude Leadership

admin — Tue, 21 Apr 2009 00:24:41 +0000

Author:

Warner, Chris

Schmincke, Don

Publisher:

Jossey-Bass

Published Date:

2009

Leadership

Personal Growth

Has Audio?:

In High Altitude Leadership, Chris Warner and Don Schmincke, apply the lessons learned in the world of extreme mountaineering to the world of business. According to the authors, the dangers faced by mountain climbers have parallels in the world of business, and it takes a specific type of leader to overcome – a high altitude leader. Warner and Schmincke describe the dangers that these leaders face, and how they overcome them. These dangers include the fear of death, selfishness, tool seduction, arrogance, lone heroes, cowardice, comfort and gravity.

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The Brand Bubble

admin — Mon, 27 Apr 2009 00:24:41 +0000

Author:

Gerzema, John

Lebar, Ed

Publisher:

Jossey-Bass

Published Date:

2008

Business Strategy

Customer Focus

Marketing

Has Audio?:

More than products or human capital, supply chains or customer service, a strong brand is the single most valuable asset a company can own. But upon close examination, many of the world’s biggest brands are squandering their most important investments, losing control of their brand images. Traditional business models and strategies that marketers have employed for generations simply no longer work in today’s high-tech, socially-networked, consumer-as-creator world. Metrics like trust and awareness (the backbone of traditional brand building) no longer apply.

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Driving Results Through Social Networks

admin — Wed, 06 May 2009 00:24:41 +0000

Author:

Cross, Rob

Thomas, Robert J.

Publisher:

Jossey-Bass

Published Date:

2009

Business Strategy

Management

Productivity

Relationships

Has Audio?:

Most leaders still rely too heavily on formal structures when designing their organizations and implementing strategy. However, these formal organizational structures often overlook the fact that every organization also has an informal “invisible” organization. Although these networks have traditionally formed serendipitously, it is becoming increasingly important for leaders to cultivate them in targeted ways.

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Green to Gold

admin — Mon, 25 May 2009 00:24:41 +0000

Author:

Esty, Daniel C.

Winston, Andrew S.

Publisher:

Yale University Press

Published Date:

2006

Business Strategy

Major Works

Social Responsibility

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Companies are facing an unavoidable new array of environmentally driven issues. Like any revolution, this new “Green Wave” presents an unprecedented challenge to business as usual. Organizations that do not add environmental thinking to their strategy arsenal risk missing upside opportunities in markets that are increasingly shaped by environmental factors.

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CATS

admin — Mon, 01 Jun 2009 15:39:25 +0000

Author:

Lundin, Stephen C.

Publisher:

McGraw-Hill

Published Date:

2009

Innovation

Has Audio?:

The old idea that innovation begins at the top of an organization is not conducive to managing a productive and successful company. Instead, leaders should be encouraging innovation in all layers of their organizations. In CATS: The Nine Lives of Innovation, author and management consultant Stephen C. Lundin provides nine strategies for helping organizations encourage innovation from all members. CATS is a term Lundin has invented for innovative employees.

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Transnational Leadership Development

admin — Tue, 02 Jun 2009 00:24:41 +0000

Author:

Fisher-Yoshida, Beth

Geller, Kathy D.

Publisher:

Amacom

Published Date:

2009

Business Strategy

Diversity

Global Business

Leadership Development

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Advances in technology have broken down borders, bridged oceans, and created relationships between people and cultures where none had existed before. Because of these changes, cultural differences need to be acknowledged, respected, and embraced.

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If Disney Ran Your Hospital

admin — Tue, 09 Jun 2009 00:24:41 +0000

Author:

Lee, Fred

Publisher:

Second River Healthcare Press

Published Date:

2004

Customer Focus

Health Care

Management

Has Audio?:

Fred Lee’s experiences in hospital leadership as well as at Disney led him to believe that any healthcare team can find its way to greatness if it has the passion and competence to do so. If Disney Ran Your Hospital describes how Disney’s training focuses on individual customer needs and wants, and how their principles can be applied in a hospital setting. Disney is more concerned with customer loyalty than they are with customer satisfaction.

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Computer Fraud Casebook

admin — Mon, 15 Jun 2009 00:24:41 +0000

Author:

Wells, Joseph T.

Publisher:

John Wiley & Sons, Inc.

Published Date:

2009

Human Resources

Management

Technology

Has Audio?:

Fraud-an act of deception practiced in order to secure personal gain - has been a longstanding threat for business owners. Rapid advances in computers, however, have propelled the issue of computer fraud into the forefront at the cost of billions of dollars to companies and consumers alike. Because this threat is likely to only intensify as technology continues to become more accessible and sophisticated, companies that wish to maintain their livelihood have no choice but to establish controls for preventing and addressing these crimes. In Computer Fraud Casebook, editor Joseph T.

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Strategic Customer Service

admin — Mon, 29 Jun 2009 00:24:41 +0000

Author:

Goodman, John A.

Publisher:

AMACOM

Published Date:

2009

Customer Focus

Has Audio?:

Customer service has a tremendous effect on customers’ attitudes toward a company, what they tell others about it, and whether they continue to patronize that company or go elsewhere. In his book Strategic Customer Service, John A. Goodman makes the case that investing in a well developed and carefully implemented corporate strategy for providing end-to-end customer service is the catalyst that can transform an organization and produce higher customer satisfaction, valuable product feedback, positive word of mouth, and increased revenue.

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Leadership Gold

admin — Wed, 01 Jul 2009 04:08:21 +0000

Author:

Maxwell, John C.

Publisher:

Thomas Nelson, Inc.

Published Date:

2008

Leadership

Has Audio?:

Exceptional leadership makes a difference. Without efficient leadership, organizational goals cannot be achieved, nor can progress be attained, but becoming an exceptional leader is not easy – it takes hard work, perseverance, and a sincere willingness to work with people on the path to the top. In Leadership Gold, John C. Maxwell provides a comprehensive guide using 26 key lessons. Each lesson, or “nugget,” is designed to enrich the personal and professional lives of current leaders and help them grow into leaders who make an impact.

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The Supply-Based Advantage

admin — Mon, 13 Jul 2009 00:24:41 +0000

Author:

Rogers, Stephen C.

Publisher:

Amacom

Published Date:

2009

Business Strategy

Has Audio?:

The notion of the supply chain as a strategic driver is not a new one, but the ability to implement that ideal is rare. Today’s supply chain and supplier management is more than an opportunity to save money and increase efficiencies. It is an unprecedented chance to create a long-standing strategic advantage.

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e-Learning 2.0

admin — Mon, 20 Jul 2009 00:24:41 +0000

Author:

Rosen, Anita

Publisher:

AMACOM

Published Date:

2009

Productivity

Has Audio?:

Even though e-learning has become a widely accepted practice, many organizations do not invest enough time to fully realize its potential. Instead of sticking with outdated tactics, organizations should embrace multimedia possibilities and develop simple guides, easy-to-digest chapters, interactive tours, and helpful simulations to improve the employee training experience. If done correctly, e-learning courses can become a permanent resource for employees.

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The Marketing Accountability Imperative

admin — Mon, 27 Jul 2009 00:24:41 +0000

Author:

Dunn, Michael E.

Halsall, Chris

Publisher:

Jossey-Bass

Published Date:

2009

Business Strategy

Marketing

Has Audio?:

Marketing opportunities have exploded in the last decade, increasing customer touch-points far beyond the traditional print, television, radio, and out-of-home categories. At the same time, audience groups have become increasingly fragmented, making it more and more difficult for marketers to cost-effectively communicate with mass targets.

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World Famous

admin — Mon, 10 Aug 2009 00:24:41 +0000

Author:

Tyreman, David

Publisher:

AMACOM

Published Date:

2009

Business Strategy

Marketing

Has Audio?:

Understanding brand identity is crucial for every business; yet, few actually have a well-defined brand identity that inspires legions of loyal followers. Companies that are the most successful, that consistently deliver results, and that hold on to a loyal customer base understand that business is more than just a series of transactions. In World Famous, David Tyreman reveals that the secret lies in working to inspire rather than to sell, in being authentic rather than trying to fit in, and in engaging a marketplace of consumers rather than by focusing on the competition.

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