Achieving Total Quality Management
IN THIS SUMMARY
Achieving Total Quality Management is a compact guide to the concepts, methods, and techniques for achieving Total Quality. Written by French quality expert, Périgord, this book (originally published in French as Réussir la Qualité Totale) presents a comprehensive overview of Total Quality philosophies. In addition, Périgord’s perspective on responsibility (the human aspect of quality) is a unique and valuable feature. Although works abound on the theory and practice of total quality, this work examines the quality message as it is assimilated and practiced in France. Périgord provides the knowledge that American managers need to remain competitive in this new global economy.