IN THIS SUMMARY
Accountability is one of the best written management books that advocate freedom and responsibility without control in managing business organizations that achieves sustainable results in sales growth and overall bottom line performance for many industries. This advocacy professes the belief in granting individuals in a business organization the right and the freedom to make choices that allows people to be personally responsible in their jobs when they are allowed to design and own their jobs, and to create their systems. And for leaders to have faith in their people by believing that everyone wants to be great and that they be trusted to do great things. Control based thinking asserts that controls establish accountability while freedom based thinking says that control stifles accountability and leads to cheating, shortcuts, and passive aggressive behavior to achieve results that in turn defeats accountability. Whereas freedom based environment leads to more productive results in business enterprises since it offers "intrinsic" rewards that sustains accountability at all levels while control based environment offers "extrinsic" rewards that are themselves subtler forms of control to achieve results.