The 8 Practices of Exceptional Companies
IN THIS SUMMARY
Business executives have always been on a quest for effective management practices, wanting to know how well the competition is doing, what it is doing, and how it is doing it. Thus, best practice research has also been around for a long time. In fact, the Japanese used the process very effectively after World War II. Eventually, Xerox gave the process the name of "benchmarking" and everybody jumped on the bandwagon, despite the fact that most did not understand the methodology.
The 8 Practices of Exceptional Companies is not about benchmarking, but a discussion of findings and opinions based on research into how effective companies manage human assets. This book’s real value lies in the examples and case studies that clearly demonstrate how best human asset management companies (BHAMs) handle change management, cost reduction, employee turnover, quality improvement, and other challenges.