10 Steps to Successful Customer Service
IN THIS SUMMARY
Great customer service is about connections. Loyal customers do not wander in and out of businesses; they form relationships and stay with companies. In 10 Steps to Successful Customer Service, Maxine Kamin explains that in order to successfully win customers over and develop lasting connections, customer service leaders need to find out what passions drive customers and how they can use these passions to establish positive relationships with every type of customer, no matter how difficult the situation.