Because every office has that one difficult person to work with, who affects overall productivity due to a terrible attitude, chronic tardiness, or simply drives everyone else up the wall. Here is the answer to common problems in conflict management. Dealing with negative behavior whether at work or at home can be solved with three steps:

Get to the heart of the matter. Determine what problem-solving methods to avoid so you don't perpetuate the conflict. Choose a different, surprising approach to solve the problem and keep it solved.

Finally, here is your key to sanity in the workplace, drawn from forty years of research and professional experience in consulting on the prevention and management of nonproductive behavior.

Companies and businesses share the common challenge of retaining and getting the most out of their employees. When trained employees resign, the company loses a lot of productivity and incurs additional training and recruiting expenses.

Author Captain D. Michael Abrashoff teaches you how to motivate your employees to take responsibility for their actions. Through this book, you will learn how to improve your leadership skills and inspire your employees.

The foundation for a successful high technology organization is good technical people. Organizations should realize that it is essential to establish a good process for hiring key individuals. Unlike other workers, the skills of technical people are not interchangeable and as a result, the hiring of technical people is very difficult and yet critical to any organization.

This book gives you a step-by-step guide on how to write job descriptions, how to source candidates, develop ads, review resumes and conduct interviews. You can learn how to take away the guesswork and mistakes in hiring.

In whatever business you choose to engage in, you need reliable and competent people. You have to invest in the right people — people who put their competencies and work ethics at optimal levels — in order to lead your business to victory. Like a well-oiled machine, these people contribute to the operation and to the eventual success of your business. As a matter of fact, these are the very people who keep you in business.

However, employees today are seeking better opportunities to career growth and development. They seek better opportunities for skills advancement and sometimes higher wages and benefits.

If you think you are losing the employees who keep your business working, then this is the book for you. This book, “Keeping the People Who Keep You in Business,” will give you tips and ways on how to hold on to the primary asset of your business — your workforce.

What makes companies Southwest Airlines, Disney, and Ben & Jerry’s different from millions of other corporations out there? These companies, along with other legendary organizations, are workplaces that inspire and motivate employees.

In this business classic, author Anne Bruce and James Pepitone shows readers how to build a highly-motivated and highly-productive organization. Written specifically for today’s busy manager, “Motivating Employees” is a must-read for any executive who wishes to make a positive change inside his or her organization.

As a manager, it is your job to ensure that your employees consistently display high enthusiasm, energy and morale.  After all, employees with high morale perform better than their counterparts who force themselves to go to work every morning merely because they have bills to pay.

To build a high-morale workplace, you need to be able to create a fun work environment that can inspire your employees.  Author and keynote speaker Anne Bruce shows you the easy way how.  You will learn how to build quality relationships with your workers, how to give and get valuable feedback, and how to help employees regain lost morale.  If you are a manager who continuously seeks ways to improve your company’s bottom line, this is the book for you.

When used correctly, a performance review can be an effective motivational tool.  Unfortunately, a review can also cause defensive reactions and negative emotions.  As a manager, you must be able to find the right way to document employee performance in order to boost morale, increase productivity, and build strong working relationships.

Author and workplace coach Anne Bruce shares with you a step-by-step guide on creating performance reviews.  If you want to learn how to address the most difficult performance issues, this book is a must-read.