Because every office has that one difficult person to work with, who affects overall productivity due to a terrible attitude, chronic tardiness, or simply drives everyone else up the wall. Here is the answer to common problems in conflict management. Dealing with negative behavior whether at work or at home can be solved with three steps:

Get to the heart of the matter. Determine what problem-solving methods to avoid so you don't perpetuate the conflict. Choose a different, surprising approach to solve the problem and keep it solved.

Finally, here is your key to sanity in the workplace, drawn from forty years of research and professional experience in consulting on the prevention and management of nonproductive behavior.

Liz Davenport offers an easy system to help you clean up your act. If you find yourself missing important deadlines, forgetting to return calls, and misplacing papers, then follow these six simple steps to organizational freedom.

Why get organized? The average businessperson wastes 150 hours each year just looking for stuff. If you got organized, you could accomplish more, and take longer vacations, ultimately freeing your workspace, and your mind, of unnecessary clutter.

From a new breed of motivators, America’s Attitude Coach Ray Pelletier gives you a practical guide for translating your personal mission into concrete action. Make today your January 1st. Say goodbye to negative thoughts and change your life by giving yourself Permission to Win.

Whether it’s asking your boss for a raise, or dismissing an employee as painlessly as possible, this book addresses all kinds of thorny situations, how we can effectively communicate in business situations, and calmly manage potential conflict.

Cheese is a metaphor for what you want to have in life - whether it is a good job, a loving relationship, money, or spiritual peace of mind. Cheese is what we think will make us happy, and when circumstances take it away, different people deal with change in different ways. Four characters in this delightful parable represent parts of ourselves whenever we are confronted with change. Discover how you can let change work to your advantage and let it lead you to success!

Here is a funny, frank, and refreshing book on how to not only survive but succeed in today’s new economy – or at least get what you want out of life and work while stepping on as few people as possible. This one tackles the big issues like what kind of person do you really want to be (a bastard? there are many of them in business) – are you living for the future or are you stuck in an old economy dinosaur company? Guy Browning says exactly what nobody else dares to say about real-life/work issues, and that’s why it’s so fresh.

Redesigning yourself means working hard on the brand that is You. How do you get out of the rut you’re currently in? What are the new Ten Commandments for the millennium? How do you learn to really listen, relax, work, and be happy? Everything from sexual politics to creativity, to trashing old economy leaders, discovering the real meaning of networking, and making effective, short, and simple communications, to managing people who are “less talented and good looking” than yourself – it’s all in a light and punchy addition to your business library.

John C. Maxwell, best-selling author of the 21 Irrefutable Laws of Leadership, begins this book by sharing an article about how people define success. He reveals that most people who want to be successful misunderstand success, that it is an ideal situation incorporating impossible elements. Some want to have the beauty of a Cindy Crawford or the business acumen of a Bill Gates. He redefines success but stating what it is not. It is not wealth, not a feeling of success, specific possessions, power or achievement. He then cites specific examples of well-known personalities who had achieved all these but could still not consider themselves succesful.

The best-selling job-hunter’s bible for decades, this indispensable resource is a complete handbook for people who are on a quest to find their mission in life, or at the very least, the next good job that will put food on the table. Whether you are a fresh graduate, never finished a degree, or are searching for your deeper calling after many years of work, this is the book for you. You may need a temporary job, but the book strongly suggests a major life-changing one!

There are basically two types of job searches: the traditional, and the life-changing. The former requires the usual resume-matched-to-the-employer-formula. The latter begins with a weekend of honest soul-searching and really deep thought. The actual life-changing job hunt may take much longer. You must have adequate reserves of energy and determination to go on this hunt. But the result of the long search is well worth it. Why? Because the search for the “job of your dreams” is really the search for your true happiness…and you have every right to seek this happiness. You may enlist a family member or a good friend for encouragement and support in this major type of job search. This person will be your taskmaster, the one you can trust to follow up on your weekly progress, and will firmly reprimand you whenever you lose focus or give up too soon

Robert E. Kelley wrote this book that objectively discusses ways of bringing the optimal force of the third wave generation. This book offers brainpowered workers like you and your managers a source of hope. It primarily aims to help you realize the star potential that is inside you. The star performer work skills that are detailed in this book can help you obtain a life beyond work, keep a life at work and set goals you never deemed possible.

If you find yourself with a packed to-do list, an overflowing briefcase and a schedule that won't budge, this book teaches you to regroup, re-organize and delegate tasks — while staying true to the leadership qualities your subordinates have come to respect.

With his insightful prose based on years of public speaking and management consultancy work, Frank McNair teaches you how to approach pressing business matters and deal with difficult employees in simple, ready-to-access steps you'll have no trouble remembering.

Unlike other technical, text-heavy management books, McNair's work offers business maxims in readable, bite-sized portions that suit your already overflowing portfolio. (Think managerial fast-food, minus the junk!)

Now that more and more women are invading the workplace, the battle of the sexes has become more complex and more challenging. Common misunderstanding and miscommunication between men and women are triggering strings of confusion, conflict and frustration in companies all over the world.

Mars and Venus in the Workplace aims to improve communication and relationship skills in the workplace. It invites you to explore the different ways men and women can approach challenges. By heeding the lessons given in the book, you can learn how to “blend” differences to achieve a common goal and increase respect, acceptance, trust and success.

One of the factors to success is the ability to manage tasks efficiently and systematically in a similarly conducive environment. Practicing time management allows you to accomplish the more important tasks on time; and helps you achieve the goals you have set for yourself.

Organized to Be Your Best! gives simple tips on how to get started and maintain good organization practices. Being productive doesn’t have to be difficult. After all, it’s supposed to make life easier for you.

Thousands or even millions of presentations are given by business executives and entrepreneurs to attract investors, creditors and clients. If you are one of those people who need to get their ideas across to an audience, you must remember that every presentation you make is mission-critical.

This book shows you how to turn dry presentations into fascinating narratives that will captivate your target market. Learn how to focus your presentations to what matters most to the audience. Find out how to get your message across to get that much needed reaction and investment.

Getting organized is not an easy task. Everyday, you are forced to deal with mountains of paper that contain both crucial information and useless garbage. This scenario is common to anyone who dares thrive in the workplace.

Without realizing it, you may have bred your very own paper tiger. Although paper can serve a great purpose, a huge amount of it can literally wreak havoc and harm productivity.

Barbara Hemphill, a well-known professional organizer, shares her expertise on how to effectively manage your files, take control of your time and produce effective results.

To succeed in today's global economy; you can no longer rely on your business talent, education and years of experience alone. Nowadays, you must be able to have the ability to put other people at ease and to get along well with different kinds of people. In other words, you must be well-versed in the school of business etiquette.

International etiquette expert Jacqueline Whitmore offers a set of guidelines for treating business colleagues and customers that can change your career for the better. Learn how to build solid business relationships and avoid committing etiquette mishaps that can lead to awkward situations.

Believe it or not, it is easy to create new opportunities for building wealth. In fact, unseen opportunities are passing you by everyday. The only thing you need to do is to look at these overlooked opportunities with fresh eyes and capitalize on them.

Marketing genius Jay Abraham shares with you a program that will help you reach the pinnacle of success. Using the strategies he has utilized as a top advisor to some of America's top corporations, Jay teaches you how to spot hidden assets and how to use untapped resources to maximize your career and increase your income.

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What is the key to professional success? According to three of the most popular financial advisors today, the one sure way of gaining business success is to master the ability to earn the trust and confidence of your clients.

David Maister, Charles Green and Robert Galford provide anecdotes and real-life examples that demonstrate the importance of trust in business relationships. They offer readers the chance to learn from their mistakes and to use their successes to jumpstart their own businesses and careers.

As a manager, it is your job to ensure that your employees consistently display high enthusiasm, energy and morale.  After all, employees with high morale perform better than their counterparts who force themselves to go to work every morning merely because they have bills to pay.

To build a high-morale workplace, you need to be able to create a fun work environment that can inspire your employees.  Author and keynote speaker Anne Bruce shows you the easy way how.  You will learn how to build quality relationships with your workers, how to give and get valuable feedback, and how to help employees regain lost morale.  If you are a manager who continuously seeks ways to improve your company’s bottom line, this is the book for you.

If you are like most people, you probably spend between eight to twelve hours a day at work.  In your workplace, you are subjected to unpleasant issues and burdens that can lead to stress. 

Bestselling author Richard Carlson follows up his phenomenal bestseller by sharing with readers how to minimize stress and conflict in the workplace.  You will learn how to respond to work difficulties more positively and how to interact better with co-workers, clients, and management.

The term ‘crucial conversation’ evokes images of great statesmen or men of consequence meeting and discussing issues that will shape the world. That sort of interaction is not the kind the authors of this book have in mind; they are concerned with the sort of interactions that happen to everyone.

Crucial conversations are defined as discussions between two people where stakes are high, opinions vary and emotions run strong. These are day-to-day occurrences that affect everyone’s lives – in many cases, these are pivotal conversations whose results may be extremely significant. An element of one’s daily routine could be forever altered, for better or for worse. Plus by dealing with even one conversation in a particular way, you determine a pattern of behavior that shows up in all subsequent conversations.

This book, then, is the authors’ stab at teaching others how to handle – and even master – crucial conversations, and by doing so change their lives.

Beginnings are always tough; first times, inexorably fussy. In this tremendously poignant book, Gunn and Gullickson relate the exigencies brought about by a spanking promotion at work. Both authors point to the experience of walking the high wire—venturing into the unknown without a safety net—as a seemingly disoriented stance of newly-appointed managers/leaders who confront the difficulty of transition into bigger responsibilities and who have qualms about their capabilities to pull off the new job.

Explicit and equally provocative, the book is a pragmatic guide for people who have just advanced in the corporate ladder yet find themselves stumped and stuck in an eddy of self-doubt. It spurs optimism and assurance that the unknown can be unravelled, adapted to, and overcome. It inspires a new approach to leadership that goes beyond what a leader does: it is actually about becoming one.