Oct 31

1. Understanding and Handling Financial Matters. Having a working knowledge of basic economics and accounting is critical to making sound business decisions, without worrying about every gloomy financial forecast. Leaders need to be on top of the numbers and other bottom-line issues 2. Setting the Bar High and Making Sure It Doesn’t Slip. You should expect a lot from the people you’re responsible for. And knowing what is expected from them at work is something that people should be able to count on. Leaders must be crystal clear about defining and communicating what constitutes excellent performance. You must demand it, measure it, reward it, and take action if there are sustained performance shortfalls. 3. Dealing with Bullies. All leaders encounter a handful of people who don’t play well with others, and have a special problem with the person who has authority over them. Bullies are a serious threat to the commonwealth of any organization. They interpret talk as appeasement. They believe genuine collaboration and compromise are for the weak. Like it or not, leaders have to deal with these tyrants and tormentors differently from most people. The only force that deters bullies is power, and the only language they understand is action. 4. Serving as Judge and Jury in Every Case of Policy and Integrity Infractions. Whether the crime is theft or fraud, the guiding principle for strong leaders is always the same: Be tough, and make sure that the punishment is proportionate to the offense. Justice is important. But even more important is preventing more infractions over the long term by dealing with them swiftly, strongly, and fairly. Sometimes it’s worth taking hard action even if you can’t make it stick. 5. Cutting. Professional, decisive, competent, in charge—like a surgeon. This is exactly what a leader must be while handling the difficult but necessary work of cutting people and resources. People tend to react poorly to bad news when it’s delivered harshly and when it’s sugarcoated. What they appreciate is the truth, the facts, emotional strength, and being treated respectfully. Adapted from THE NATURE OF LEADERSHIP: Reptiles, Mammals, and the Challenge of Becoming a Great Leader by B. Joseph White with Yaron Prywes (AMACOM; Hardcover; ISBN: 0-8144-0894-X). Go to www.thenatureofleadership.com/ to test your own leadership skills and read an excerpt from the book. , , , , , ,

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Oct 31

All business leaders and their organizations have excuses for bad habits. But excuses are only symptoms of systemic problems that are deeply embedded in the culture of a company or organization. Kiss Theory Good Bye can help leaders overcome these bad habits that lead to very bad results. Bob Prosen believes that these are the five crippling habits that attack from within:

Crippling Habit One: Absence of clear directives.

If you’re hearing excuses such as, “I can’t get everything done,” or, “I didn’t knowI was supposed to do that,” then your organization suffers from this awful habit. Listen for what’s keeping people from doing what’s important. Have you set goals that are specific and measurable? Can everyone in your company articulate those goals? Do they understand how their jobs directly support those goals? Most of the time, employees don’t know their company’s top objectives, and they struggle to directly connect their work to desired outcomes.

Crippling Habit Two: Lack of Accountability.

If people are bantering about phrases such as “I would have done it, but …” and “It’s not my job,” then your company is suffering from this cultural malady. Often, it points to a lack of clear ownership and the fact that a company’s reward system isn’t linked to results. People don’t know what they’re responsible for delivering, or it’s ambiguous. All employees need to be able to answer the question, “How well are you performing – and how do you know?” or this lack of accountability indeed can cripple an organization.

Crippling Habit Three: Rationalizing Inferior Performance.

The sign of this trouble is the frequent usage of complaints such as, “If they would only do their jobs,” and, “I work hard – why are they complaining?” Whenever you hear “they” in a conversation about meeting goals, you can betsomeone is rationalizing by creating a defense mechanism that justifies inferior performance. So, leaders must ask themselves a few questions: “Are you tolerant of excuses? Is there clear ownership of objectives? Is compensation tied to results or activities?” The answers will give you a good idea of whether this problem is hampering your leadership and your organization’s success.

Crippling Habit Four: Planning In Lieu Of Action.

“That’s not in the plan.” “We missed the plan and need a revised forecast.” “I’m updating the plan to incorporate the shortfall.” If these sorts of excuses are commonplace in your organization, you’re in an expensive and perhaps disastrous cycle. Companies spend enormous time, energy and resources on planning. The problem is that companies too often don’t invest an equal amount of time, energy and resources on achieving the results that the plan targets. And when that becomes apparent, they say, “Let’s revise the plan again.” This insidious habit can bring companies down all by itself.

Crippling Habit Five: Aversion to Risk and Change.

You’re new to a company, you have some great ideas for improvements, you share them – and then you get shot down. “You just don’t understand. Once you know what we’re facing, you’ll understand why we do things this way.” In other words, once you become part of the problem, you won’t want to shake things up! That’s why many businesses just keep doing the same things that produce bad results, always expecting a different outcome. They become expert at rationalization and maintain that way of thinking until something drastic happens to the business. Unfortunately, the drastic thing that usually happens first is acrisis!

(Taken from Kiss Theory Good Bye: Five Proven Ways to Get Extraordinary

Results in Any Company by Bob Prosen – Gold Pen Publishing, August 2006)

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Oct 30

Promote Your Blog For Free With These 10 Effective Traffic-Generating Tips By Gregory De Villiers

To the majority of people, a blog is simply an online journal where computer nerds, geeks, lonely teenagers or political activists record their views and thoughts in cyberspace. However, a few savvy Internet marketers have seen the true amazing potential of blogging in generating online business and sales. Blogs have been quietly revolutionizing the way business is done on the web. Now is the time to join the "blogging revolution" and to get your share of the blog profits. The huge advantage of blogs is the ease at which non-technical people can set them up and update their blog content almost immediately. Once set up, blogs are easier to drive traffic to than regular websites. Here are some practical tips to get traffic zooming to your blog in minutes: ( for more great tips on how to promote and profit from your blog, visit http://www.optimizeblogtips.com ) 1) Submit your blog to the regular search engines such as Google, Yahoo, MSN etc. 2) Also submit your blog to blog directories such as Yahoo, DMOZ, Moreover, Syndic8, Newsisfree etc. 3) Find other blogs in your niche area, read them and make comments on them. Your comments must be useful and interesting to get noticed. Incorporate a link to your own blog to promote it via your posted comments. 4) Place a subscription form on your site. Readers who subscribe get sent a single email informing them of your blog updates. 5) Pinging refers to the process by which a blogsite notifies one or more servers every time new content or material is posted on that blog. Use various free pinging services or software to ping the blog directories. Try and do this whenever you update content. 6) Make sure every page on your website has a link to your blog. 7) Also include a link to your blog on all outgoing correspondence, including emails, autoresponders, reports, sales copy etc. 8) It is important that you have an RSS feed URL that people can subscribe to. RSS( Rich Site Summary/Really Simple Syndication) is a group of file formats used by blogs and websites for creating web syndicates. RSS feeds are used to provide items containing short descriptions of webblog content together with a link to the full version of the content. 9) Keep posting to your blog to attract readers to return and also to recommend you to others. It's a good idea to include links to other websites, blogs and articles in your posts. 10) Regular blogging is a must. Try to add new content to your blog daily or at least weekly to attract search engine spiders and boost your ratings. With these top blog promotion tips, you will have traffic swarming to your blogsite in record time. Make your blog the new "buzz" everyone is talking about!

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Oct 30

There will be many times in our lives when we are forced to deal with change, disappointment, and failure. These events should not be viewed negatively, but as opportunities to uncover routes to greater success. Life often presents us with these opportunities, yet they are disguised as obstacles, roadblocks, and detours. If we exhibit keen insight, these “obstacles” will offer us lessons that could be learned by no other means. It is up to us to overcome the emotional let downs and find ways to thrive in the midst of these temporary setbacks. In the face of great challenges, here are a few ways to get you back on track. Assess and Correct In order to correct our missteps, it is of paramount importance that we understand the root cause of our failures. Determine if the basis was flawed planning, faulty execution, or competitive pressure. When you understand the cause, it becomes much easier to design an effective countermeasure. Look for the Message or Meaning in Failure Through change, disappointment, and failure, there is a message being communicated; a weakness that is being brought to your attention. Failure is one of life’s most valuable teachers. It will redirect your course to more favorable paths. Change Direction With your analysis, determine if your failure was based on an improper course. Don’t let your ego blind you to the fact that you may need a new plan. Failure often reveals subtle details that can lead you to enormous success on your subsequent attempts. It may be appropriate to change direction. Look for the lessons revealed in your efforts, whether they are success or failure. Evaluate your method to determine if it is still the most logical course of action. Compare Yourself to Successful Organizations and People Seek to identify and adopt the best practices of the most successful organizations and people. By modeling their behaviors, strategies, and tactics, you follow a proven roadmap to success. Also presented is the opportunity to improve upon their methods and uncover breakthroughs that can help you dominate in your field. Consult with Experts Another surefire way to get back on track is to consult with experts in the field. They can give you insights into areas that you might have overlooked. Seek professionals who can help you identify and improve the areas that most directly impact your success. The benefits will far outweigh the costs. Form Strategic Partnerships A smart way to recover from setbacks and position yourself for future accomplishment is to form strategic partnerships. The right partnership will create a synergy that will multiply the return for all parties involved. One of the key factors to look for in a partnership is someone that compliments you and your organization, whose strengths are your weaknesses, particularly in the areas of your life and business that have the greatest impact. By forming such partnerships you will see immediate returns because you have aligned yourself with experts, making your development time will be much shorter. Think bigger Often times we miss opportunities because our thinking is too narrow. Fortune favors the bold; think large, be decisive. Thinking big will put you in contact with different types of people that agree with your way of thinking. The relationships you forge are a direct reflection of your mentality. Thinking on a larger scale can also create a different level of interest in your project. Many times it can be easier to raise ten million dollars in funding than one million. Focus Opportunities also exist in a narrow scope. To make advancements, consider the archer’s concentration. By concentrating on fewer, but key areas, you can thrive in the midst of change, disappointment, or failure. Evaluate the areas of your life or business that have the greatest impact on your success and direct your focus there. Get More Knowledge/Education/Retrain There will be times where you realize your skill set or the skill set of your staff is insufficient to meet the competitive demands of your field. Therefore, it is imperative that you constantly look for opportunities to keep your skills updated. In your pursuit, determine if your lack of knowledge was a contributing factor to your lack of success. If you don’t update your skills, you will find failure at your doorstep. Others in the marketplace are constantly improving; you must do the same if you expect to effectively compete.

Vicky Therese Davis, William R. Patterson, and D. Marques Patton are co-authors of the acclaimed business and personal finance National Bestseller, The Baron Son: Vade Mecum 7. Vicky Davis is Founder and Chief Executive Officer of Indulgence Jewelry Corp. William Patterson is Chairman and Chief Executive Officer of the Warcoffer Capital Group, LLC. D. Marques Patton is President and Chief Operating Officer of The Warcoffer Capital group, LLC. To receive their breakthrough book and over $3,600 in FREE bonus gifts, visit: http://www.baronseries.com Technorati tags: , , , , , ,

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Oct 30

1. Concentrate on career options in the hard sciences, not the social sciences. Engineers and computer scientists get paid more than teachers, journalists, and social workers. Female engineering managers earn an average annual salary of $83,000, but only 10 percent of professionals in the field are women. 2. Get hazard pay without the hazards. Women in the military have an 8-to-1-safety ratio over men (e.g., not a single woman has died in the Marines or Air Force in the War in Iraq). Women cab drivers routinely work safer shifts (and sometimes areas) than their male counterparts, as well as get higher tips, in spite of not necessarily helping with the baggage. And for a woman unwilling to take any physical risk, there’s the lucrative option of starting up a construction company. Thanks to laws governing federal contracts, she’ll have government agencies, universities, and other organizations competing for her business. 3. Choose fields with higher financial and emotional risks. Male doctors and lawyers earn more than females in part because they are more likely to be in private practice. Risk is a huge reason venture capitalists earn between $100,000 and $300,000 a year—substantially more than supermarket cashiers who receive a regular paycheck and "check out" at the end of the day. About 91 percent of venture capitalists are men. 4. Put in the hours. People who work just ten hours more per week earn almost twice the pay. Dr. Farrell explains why this happens, and how to take advantage of it if you have a family (while still giving your children even more one-on-one time with mom or dad). 5. Know the Ninety Fields that Pay Women More than Men. While more than ninety fields pay women more than men, Dr. Farrell identifies thirty-nine large fields that pay women at least 5% more than men. For example, female statisticians earn a third more than the men and female speech-language pathologists make 29% more. 6. Understand the Trends Reshaping the Workplace. Pharmacists now earn more than physicians. Technology is now transforming many male-dominated fields into female-friendly fields (e.g., manufacturing and steelwork). Why? Muscle and heavy lifting are being replaced by microchip and mind. (Dr. Farrell presents 25 of the fastest growing careers for the next seven years —see Table 15 on pages 119-122.) 7. Being Upwardly Mobile Means Being Vertically Mobile. Women account for half of today’s professionals but only 18 percent of all employees transferred abroad, and only a similar percentage of frequent fliers. But women who move up are willing to both travel on the job and relocate, especially overseas. Dr. Farrell explains how to do this without neglecting the children. 8. Switch to a higher-paying subfield. The same 25 ways to higher pay in any given field also lead to higher pay in a subfield. For example, a nurse who wishes to become a nurse anesthetist can make twice the pay of a general nurse; one who wishes to travel can earn much better income as a traveling nurse. Adapted from WHY MEN EARN MORE: The Startling Truth Behind the Pay Gap – and What Women Can Do About It by Warren Farrell, Ph.D. (AMACOM Books). Technorati tags: , , , , ,

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Oct 29

Six Secrets To Email Newsletter Success

An email newsletter is one of the best ways to market your professional services using the Internet. It’s a great low-cost way to keep in touch with prospects and clients who want to create or expand a relationship with you.

Here are six secrets to ensure the success of your email newsletter.

1. Have a compelling subject line for your email message to encourage subscribers to open and read your newsletter.

Ezine publishers often overlook this simple strategy. You’ve worked hard to write and produce your ezine. It would be a shame if people overlooked reading it because either you didn’t identify yourself clearly in the from line, or you didn’t use a compelling subject line that enticed them to open and read. Try to capture their curiosity or get their attention with your subject line. Also, include the name of your ezine in the subject line of each issue so that readers will recognize that it’s from you.

2. Write to a specific target audience.

If you know whom you’re writing to and for, you can provide better value. List the specific characteristics of the ideal client that you’re writing for. Use language that your target market will relate to, and demonstrate your expertise in solving their key challenges. When you address their main concerns in your newsletter, they feel valued and heard.

3. Write original content that provides solutions to this niche audience.

Solid, original content is an important aspect of a successful ezine. No matter what your area of expertise, write content that your niche audience wants and needs. Write about the solutions to their key issues. Be a resource for your target group. Give them a reason to hire you.

4. Write in a personal manner and conversational tone.

Write as if you were speaking directly to your ideal client. Share your experiences and knowledge when writing your ezine. Use the word you when you write so that the person reading feels as if you are speaking directly to them. Use the person’s name if your broadcast system allows you to automate this feature.

5. Write consistently and keep up with a regular schedule.

Frequency of publishing is important. Publish often, but don’t overdo it. Anywhere from once a week to once a month is fine. Create an editorial calendar and timeline for yourself with deadlines and topics for the next six months so that you can stay on a schedule. Have a reserve of articles written and ready to go so that if an emergency comes up, you won’t miss your deadline. Readers get used to your schedule and notice when an issue is missing.

6. Invite readers to provide feedback, questions, and topic suggestions.

The key to your success online is building relationships with people so that they come to know, like and trust you. Inviting feedback opens up a one-way communication into a two-way conversation. People appreciate the opportunity to give you their opinion or ask a question.

Do any or all of the above, and you will increase the chances of publishing a newsletter that is well received and valued by clients and prospects. Over time, you will have a solid relationship with them as their trusted advisor.

ABOUT AUTHOR: Jan Marie Dore teaches women business owners secrets to success. Sign up for her savvy and smart FREE e-zine and receive a 30 page Bonus Report ‘The 7 Critical Small Business Marketing Mistakes Women Make. . . and Solutions to Easily Fix Them’ by visiting http://www.femalepreneurs.com

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Oct 29

Customer Satisfaction is WORTHLESS: Customer Loyalty is Priceless by Jeffrey Gitomer

Subtitled "How to make customers love you, keep them coming back, and tell everyone they know", Gitomer's book holds that traditional customer satisfaction measures are essentially meaningless. A merely satisfied customer, he maintains, is still likely to shop around the next time he or she needs to buy your product or service, for a better price or a more convenient offering. A loyal customer, on the other hand, is more likely to make a point of coming back to you specifically as the supplier, and moreover, is likely to recommend your product or service to others.

To illustrate this, he shows (on page 50) an interesting concept that he calls the "ladder of customer service":

The Customer is:

Tells?

Refers?

Buys Again?

loyal

tells everyone about you

refers proactively to everyone

always returns to buy

very satisfied

tells a few people about you

refers a few people

sometimes returns

satisfied

may tell someone, if asked

if asked, may refer

may buy, if convenient,

apathetic

tells no one

likely no one

maybe yes, probably not

unhappy

tells at least 10 people

for sure no one

after a few yearsÅ maybe

did wrong

tells at least 25 people

absolutely no one

only by force

pissed

tells everyone who will listen

surely you jest

never… or when it snows in hell

lawsuit

tells the whole city (reverse referral)

anyone BUT you

not even if it helps the space program

So the key is how to develop loyal customers, not simply satisfied ones.

Gitomer holds that it all boils down to something easy to say, but harder to do in practice: GIVING GREAT CUSTOMER SERVICE. To show what this means in practice, he has articulated 13 principles of customer service success, which are:

1. understand that your customer is your paycheck – (an interesting suggestion that Gitomer has here is to paste a picture of your children eating dinner above your desk or workstation, to reinforce the knowledge that your customers are the source of your bread and butter).

2. know that your attitude (which he conceptualizes as the way you dedicate yourself to the way you think) determines the degree of excellence of the service you perform

3. customers call, contact, or visit for one reason ­ they need help! – Gitomer advocates being as helpful and speedy in your response as possible to customers when they call, rather then letting then linger in voice mail limbo, or be left uncertain as to whether you can help them or not ­ as he says" give them help, not hell"

4. the value of a customer is 20 times his annual sales volume – Gitomer recommends thinking in relationship marketing terms ­ about the lifetime value of a customer

5. a customer ready to repeat his purchase is a powerful business advantage – the point here is that a major strategic business advantage that you have over your competition is customers who want to buy from you again and again – retaining these loyal customers (and developing more, of course) should be a key business strategy

6. customer satisfaction is worthless: "Satisfaction is no longer the acceptable standard of customer service. Satisfaction is no longer the acceptable measure of customer service success. The standard and measure of success for the next millennium is loyal customers." (p. 79)

7. when you're done speaking with a customer, or when the transaction is over, that's when they start talking – Gitomer recognizes that word of mouth is the most powerful form of advertising, and that customers who say good – or bad – things about you are extremely influential

8. word of mouth advertising is 50 times more powerful than advertising

9. your friendliness and willingness to help is in direct proportion to your success

10. company policy is written in terms of the company, not the customer – Gitomer's point here is that whenever a customer request cannot be dealt with, it is very bad form to fall back on 'company policy' as the reason why – company policy is written for the benefit of the company, not the customer – the customer doesn't care a whit about what the policy might be, they only know that they are dissatisfied because they can't get what they want – when absolutely necessary, he recommends using phrases such as "in order to be fair to everyone" which at least puts the emphasis on the benefits to customers, not the company

11. service is a feeling ­ "Service is a feeling, and you know what it is ­ whether it's good or bad. If you can't remember what 'bad' feels like, call the DMV, Post Office, IRS or Social Security. That's bad. Then call L.L.Bean ­ that's good." (p. 84)

12. the secret to successful customer service is start with… YES – Gitomer says that instead of saying 'no' to customers, say 'yes' whenever possible, even if it is something along the lines of "yes, I see your concern"

13. the customer's perception of good or bad service is the measure of your success or failure

Most of the book is given over to an elaboration of these principles. A 'golden rule' that Gitomer suggests to help clarify these is to pretend that the customer is your grandmother, and to treat them with the respect and eagerness-to-please that you would your real relative.

According to Gitomer, great service is anything extra that you can do for your customer that will make them take notice of you and say WOW! He presents many examples of this kind of service in the book (such as the hotel that calls ahead of your visit to see if there is anything they can have prepared for you upon your arrival, or the tire store that has someone greet you in the parking lot with an umbrella when its raining).

WOW! Service will in turn generate free word-of-mouth advertising (because people like to tell memorable stories) that will in turn help build your business. Plus the customers will be not merely satisfied when the next opportunity rolls around for them to purchase your particular good or service – they will be loyal.

The most important determinant of providing WOW! Service is attitude and self-motivation, and Gitomer talks throughout the book about how to improve one's knowledge and positive attitude about the business they are in.

Customer Satisfaction is WORTHLESS: Customer Loyalty is Priceless is a quick and easy read, with lots of interesting examples and points to ponder. (For example, he provides a useful checklist of things to do when customers call up to complain – and you can be sure that one of then is NOT saying "Sorry – it's company policy"). Gitomer's style is very open and user-friendly, with interesting variations in the typeface to enhance reader interest and curiosity. Throughout, he presents quizzes and self-evaluation questionnaires to help the reader evaluate their own levels of service.

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Oct 27

The savvy marketer who takes the time to understand the Boomer women and to meet her needs will find that targeting the Baby Boomer woman is well worth the effort

1. In the next decade, women will control two-thirds of the consumer wealth in the United States. Boomer women make up the largest generational slice of this purchasing powerhouse, influencing as much as 80 percent of the $2.1 trillion Boomers spend on consumer goods and services. . 2. Many Boomer women are well established in their careers and at the peak of their earning potential. What's more, eight out of 10 Boomers say they don't plan to retire, with an estimated 52 percent growth in the category of women 55+ projected in the workforce by 2010. 3. Within the next decade, many Boomer women will not only continue to earn income but will also be managing inheritance windfalls from their parents and their husbands. One-third of women who become widowed are under age 60. Boomer women are likely to outlive their spouses by on average, 6 to 9 years. 4. Even in traditionally "male" product categories, women are responsible for more than half the purchases. Women make 80 percent of home improvement decisions, buy 65 percent of all new automobiles sold every year, and spend more than $55 billion annually on consumer electronics, a $96 billion industry. Add this to the fact that disposable incomes are highest for women between ages 45 to 54, and it becomes evident who's driving a majority of the numbers.

5. In 2004, women age 35 to 54 represented the highest proportion of Web surfers, compared with both male Boomers and all members of younger generations. Direct catalog marketers calculate that 70 percent of all online purchases are made by women, the majority of whom are in the Boomer demographic. 6. 6.7 million strong and counting—companies owned by women account for 30 percent of America's small businesses. This sub-segment skews heavily toward women age 35 to 54. Eighty-six percent of female entrepreneurs say they use the same products and services at home as they do in their businesses. 7. If you think these middle-aged women are set in their ways, think again. According to the Center for Women's Business Research, almost seven in 10 women over age 35— about 68 percent—say that the older they get, the more they enjoy trying new things. BOOM: Marketing to the Ultimate Power Consumer — The Baby Boomer Woman By Mary Brown and Carol Orsbom, Ph.D. AMACOM; September 28, 2006; $24.00 ISBN: 0-8144-7390-3).

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Oct 27

The Gatorade Rules Nine Business Principles for Phenomenal Brand Success 1. Make Sure Your Product, Service, or Brand Is Unique and Know What Makes It Unique. As soon as Quaker Oats acquired the Gatorade brand from Stokely Van-Camp in 1983, they knew they had to determine whether the drink really worked. The company started funding studies on the science of fluid replacement and sports nutrition. In 1988, Quaker opened the Gatorade Sports Science Institute (GSSI), complete with a lab, to make sure that Gatorade would continually live up to its claim as the best thirst-quenching product in the world. 2. Never Stop Researching the Marketplace. Just because Gatorade was still dominating the market in the late 1990s didn’t mean that its brand managers sat on their hands. Instead, they invested in research to better understand who their current consumers were and why they bought the product. Sales of Gatorade soared through targeting competitive, sweat-conscious amateur athletes. 3. Identify Drivers of the Business and Take Care of Them. Thanks to Olympic javelin champ Bill Schmidt, Gatorade became the winning drink of the pros who influence pro athletes: team trainers. When Schmidt took over Gatorade’s sports marketing in 1983, he got right to work on developing a good rapport with the trainers. He recognized their needs and provided them with the support, funding, and mission to establish the NFL Trainers Association. In the process, Schmidt won the trust of trainers and Gatorade a high-profile place on the sidelines. 4. Never Stop Working to Get Your Next Consumer. In 1985, Gatorade’s brand managers began to focus on the kid athlete community. To invest in its next generation of consumers, they created an awards program for elite high school athletes who also excelled on the academics field. Winners include Emmitt Smith, Shaquille O’Neal, Marion Jones, and Derek Jeter. The forward-thinking executives also reached out to the growing Hispanic market. Gatorade didn’t just translate its ads into Spanish. The company hired Latino-specific ad agencies. What’s more, in 2001, Gatorade unveiled a new line of flavors for Latino tastes—including Mango Electrico—with bilingual labels. 5. Packaging Counts. As the first major food company to recognize packaging as a sales vehicle and decisive factor in brand loyalty, Quaker Oats knew that varying the type of bottle could get Gatorade into more consumers’ hands. Under Stokely Van-Camp, the sports drink came in two sizes: 32- and 46-ounce glass bottles. When Gatorade was introduced in a single-serving 16-ounce bottle, sales took off. When Gatorade changed its 32-ounce bottle from glass to plastic, volume rose by 25 percent in the first year alone. In 1995, Gatorade was the first brand to put a noncarbonated drink in a push-pull squeezable sports bottle. 6. Learn from Your Mistakes. One of Gatorade’s greatest mistakes was Gatorade Light. Quaker introduced this low-calorie, saccharin-sweetened version in 1990. But loyal drinkers—over 80 percent male—made clear they wanted full-strength Gatorade or nothing. Though Gatorade Light fizzled, Quaker learned valuable lessons. The eventual result was the creation of Propel, a vitamin-enriched flavored water with just ten calories per serving. Launched regionally in 2000 as part of the Gatorade family—but with a different brand name, image, and formulation—Propel is now the market leader in flavored fitness water. 7. Seek to Connect Emotion and Passion to the Brand. Gatorade didn’t fight off the onslaught of Pepsi (All Sport) and Coke (POWERade) in the early 1990s by simply having a good product. Gatorade also had good people behind it, employees who felt strongly about the brand and connected with consumers through real, poignant, and relevant advertising. One of the most effective ads was an emotional spot called “Love Hurts,” which ran in 1997, and dared to show athletes as people who suffer and sometimes lose while striving to be their best. 8. Stay Disciplined. With any powerful brand, there’s a temptation to use the brand name to branch out, and the risk of overextending and devaluing the core brand. Over its 40-year history, Gatorade has survived misguided brand extensions, from Gatorgum to Gator Bars, which grabbed a mere 0.8 percent of the crowded energy bar market by the end of 2002, its second and final year on the shelves. Yet, under Quaker and now PepsiCo, Gatorade has stayed strong as the ultimate sports drink for active, competitive people by staying on target the majority of the time. 9. Form Smart Strategic Alliances. When ESPN introduced its web site, ESPNet SportsZone, in 1995, Gatorade was the very first advertiser. Thus, the world’s #1 sports drink tied itself to the rise of “The Worldwide Leader in Sports.” In the summer of 2004, Gatorade continued one of the most powerful alliances in the sports world by putting out one billion of its bottles with the ESPN logo on them, commemorating the network’s 25th anniversary. Investing in ESPN has paid off. Through association, Gatorade has established itself as relevant in defining the sporting landscape for fans. Adapted from FIRST IN THIRST: How Gatorade Turned the Science of Sweat into a Cultural Phenomenon by Darren Rovell (AMACOM; ISBN: 0-8144-7299-0). Technorati tags: , , , , ,

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Oct 26

Boom, Bust and Echo – How to Profit From the Coming Demographic Shift David K. Foot with Daniel Stoffman

'Two thirds of everything' – that's how David Foot describes the explanatory power of demographics in this recent and very interesting book. By this, he means that an understanding of basic demographic dynamics can explain most of the current patterns we observe in consumer behavior, economic trends, social mores and public policy. This position is predicated on a couple of undeniable facts: first, that every year each of us gets one year older, and that second, as we age, we move in and out of certain stages in the life cycle that govern our attitudes, desires, career situations and discretionary income availability.

To take a simple example: young adults typically have considerable time on their hands but little money. As a result, they typically are willing to shop around for the best price on consumer goods and services. In contrast, older adults in the prime of life are burdened with families, careers, and social obligations and are thus willing to pay more for convenience and service. Also, the two groups are interested in buying different things: younger adults join fitness clubs and drive sports cars while older adults buy cottages and RESPs for their children.

Foot's analysis tracks these trends according to age cohorts, which are groups of people born within the same period of time, whose destinies are shaped by common events and situations. (This includes the fact that other age cohorts may have preceded them along life's ladder, and thus influenced their career and economic prospects.) He identifies eight such cohorts in Canadian society today, from the pre-World War I group (born in 1914 or earlier) to the baby boom echo (born in 1980 and later). Most of the focus of the book is on the famous 'baby boom' generation (born from 1947 to 1966), which represents fully one-third of the Canadian population. He also analyses the cohorts that followed the boom: the 'baby bust' (a period from 1967 to 1979 when relatively few babies were born) and the 'baby boom echo' (from 1980 to the present – the children of the baby boomers).

To see a detailed chart with these cohorts outlined in terms of their defining ages, the size they represent in the Canadian population, and theirkey characteristics, click here.

The book analyzes several sectors of the Canadian economy in terms of how these various cohorts demand different products and services as they age. Separate chapters are devoted to the real estate industry, the stock market, retail, tourism and recreation, education, health care, as well as jobs and careers, urban growth, and family development.

Some of the more interesting and enlightening predictions are:

The real estate market will continue in its downturn, because the boomers have already largely acquired the houses and office space they need. The 'baby bust' generation which has followed the boomers does not contain nearly the same number of individuals, so demand will continue to be low compared to the early eighties.

The stock market will become even hotter as the baby boom generation realizes that, with continuing low interest rates (because they have passed the point where they need big loans for houses, which drove rates up) the equity markets represent the only real chance of developing a sufficient source of income for retirement that will grow at a rate greater than inflation.

While demographic theory would predict that the baby bust generation, now entering the workforce, would have better job prospects than their Generation X predecessors (because there are not as many of them to compete with one another), the reality is that Canada is in its fourth consecutive decade of rising unemployment. Global competition and labour-saving technology have had significant (non-demographic) impact. Jobs will continue to be scarce in the next decade, and the employment market of the future will be characterized by a more flexible workforce (i.e. more movement between jobs, more part-time careers, shorter work weeks, and more gradual retirement).

Regarding retailing: "In recent years, Canada has begun to undergo a major transformation, from a predominantly young to a predominantly middle-aged society. For that reason, retailing in Canada has entered a new era of quality and service." (p.81) Aging and affluent boomers, not willing to spend hours in comparison shopping like younger consumers, will increasingly be looking for quality merchandise and a high level of service in their shopping activity. This will herald what Foot calls a 'revival of Main Street', where individual specialty retailers will be well positioned to make a comeback. With respect to the markets for specific goods and services, Foot says the following:

food – quality, healthy, high-quality food items, even though more expensive, will continue to do well, appealing to health-conscious aging boomers;

alcohol – sales of alcohol grew rapidly in the 70s and 80s as the baby boomers moved into their prime alcohol-consuming years – in future, Foot predicts that wine sales will remain stable, beer sales will pick up a bit as the echo generation moves into its beer-swilling years, and liquor sales may increase somewhat as boomers mature;

clothing – more comfortable and expensive clothing will become increasingly popular as boomers mature and expand;

cars – the rise of the minivan has shown the power of demographics in explaining car purchase patterns, as boomers bought roomier vehicles for themselves and their little echoes – in future, Foot predicts the era of the minivan will come to an end and luxury sedans and sport utility vehicles (emphasizing safety and comfort) will be the big sellers in the years ahead; and,

consumer electronics – quality, reliability and simplicity of operation will be the characteristics of successful products in the years ahead – gone are the days, Foot says, when the big sales of consumer electronics were to young boomers in their twenties with lots of time to figure out how to work a complicated VCR. Leisure time preferences will shift as society ages; specific predictions that Foot makes for certain activities are:

the echo generation is moving into the prime hockey playing years; demand for community arenas should grow to about the year 2002 and decline thereafter;

because participation rates in both sports peaks in under 35 age groups, skiing and tennis will probably decline in popularity, as the boomers become ever-more prone to aches, breaks and sprains;

the future for the performing arts, according to Foot, is relatively bright: "Culture lovers should relax and enjoy the music. Baby-boomers are human beings, not a new species. Previous generations also had their own popular music and they too learned to appreciate classical music….The future of classical music in Canada has never been brighter." (p. 116) The same is true of opera, dance and theatre;

more passive recreational activities such as birdwatching and walking will become increasingly popular;

as participation typically increases with age and affluence, the participation rate in golf is expected to grow;

travel activities of a wide variety, particularly eco-tourism and not-too-strenuous adventure vacations will grow in popularity;

gambling will be a major growth industry, as boomers will increasingly have the discretionary income to indulge themselves in the fun and risk of gaming activities; and,

the amount of volunteering will increase as individuals with time on their hands recognize the need for volunteers in community and charitable organizations as a result of government cutbacks, and the personal growth opportunities that volunteering provides. Demographics explains the different growth rates in types of crime over the past few decades. There was a large increase in the rate of growth of property crimes as the boom generation passed through what Foot terms the 'break and enter' years. A shift occurred in growth from property crimes to violent personal crimes as boomers entered their 20s and 30s. Now, as the boomers mature further, we are seeing increases in white collar crimes. However, as the echo generation enters their own break-and-enter phase, we should be preparing for increases again in property crimes. In the transportation field, the baby boom generation has largely moved away from public transit and into their own private cars; that is why ridership for most public transit systems has been declining throughout the past decade. As the echo generation moves into its peak public transit-using years, some growth in ridership figures can be anticipated. Canada does not have a health care crisis yet. However, according to Foot, the real crunch will come in twenty years' time when boomers are in their late 50s and 60s. A key challenge now is dealing with the rapidly growing number of elderly women born before 1919 (one of the fastest growing cohorts in Canada), many of whom are impoverished and yet in urgent need of health care. The demand for daycare, so strong in the eighties when the echo generation was first coming on the scene, has subsided and will not again be a political issue for some time to come (despite the fact that daycare is probably one of the best investments that we as a society could make, says Foot). In the late nineties, the baby busters will replace boomers as producers of children. Consequently, the birth rate will fall and a smaller percentage of taxpayers will have children in public schools. There will thus be tremendous pressure on identifying new and innovative ways of providing schooling rather than simply building new facilities. Continuing education will be a strong priority for the boomer generation (either because it is forced upon them as a means to stay current in their jobs, or because they have the leisure time and resources to enjoy learning about new and different things). Foot ends the book with a reminder that these demographic changes are neither good nor bad in and of themselves, but that they do pose differential problems and opportunities to society: "Some of the changes wrought by the demographic phenomenon of population aging pose difficulties to society while others are beneficial. For example, an older society requires fewer goods, which hurt those in the business of manufacturing and selling goods. But an aging society requires many more services, and that means more business opportunities for other entrepreneurs. An aging population is more knowledgeable and experienced, but it is also more prone to health problems. In the final analysis, what is the balance between these pros and cons? Is the demographic shift good or bad? The answer is that it is neither. It is simply a fact of life, and the better we understand it, the better we can prepare for the changes before they occur and adjust to them once they have taken place."(p. 210) At the end of the book are two appendices: one on the technique of demographic forecasting and the other on product and activity forecasting. All in all, Boom, Bust and Echo is a very interesting book, well worth the read for its insights into the behavior of markets in Canada today (or, at least, two-thirds of that behavior).

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