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Main Topic
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Sub-Topics Discussed
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| What is marketing?
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- " the purpose of marketing is to satisfy needs and wants"
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| Knowing your market (use inexpensive research to know who your customers are and what they want)
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- primary vs. secondary research
- advertising research
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| How to develop a marketing plan (the basics of your strategic marketing plan)
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- the four P's (promotion, place, promotion, price)
- outline of a marketing plan
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| How to establish an image for your firm (decide who you are and project that image to the public)
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- Q, S & P (quality, service and price), and the tradeoffs between the three (in other words, you can offer high quality and service, but the tradeoff will be a high price as well - low quality and low service would require a low price)
- the mission statement
- promotion of a product image vs. a corporate image
- name awareness
- communicating your image to customers
- choosing an ad agency (evaluating the various functions of an agency - research, media, copywriting, production)
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| Generating good marketing ideas (apply your imagination to the marketing plan)
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- the 'Four I's' process (information, incubation, inspiration, implementation)
- the creative process: techniques for thinking 'laterally'
- use of testimonials
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| Ten commandments of good copywriting (captivate your customers with words that capture their imagination and sell product)
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- start with a good headline
- make your copy interesting
- sell the primary benefit, fast
- sell only one thing
- use plenty of facts
- use testimonials
- thou shalt not lie
- ignore awards (concentrate on effectiveness in the marketplace, rather than peer admiration)
- tell them where and when to buy
- review your ad for three key elements: does it have impact? is it focused? is it honest?
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| Layout and design (use visual elements to maximize your advertising impact)
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- illustrating your ad: rules of thumb
- laying out the copy
- using billboards
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| How to make the most of media (market your company or product using mass media)
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- newspaper advertising
- magazines
- radio advertising
- television advertising
- cable television
- reach vs. frequency
- flighting and front loading
- multiple impressions
- the world wide web
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| Using publicity to stretch your marketing budget (get you name in the paper without having to pay for it)
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- what should be publicized?
- choosing a public relations agency
- charitable and philanthropic activities
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| Introducing a new product (improve your chances for success)
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- the right product
- the right timing
- the right people (i.e. ignoring the early and late adopters of a product - who will buy it anyway if it is the right product - and focus on the middle group)
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| Selling (coordinate personal selling as a key part of the marketing mix)
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- hunting vs. farming
- suggestive selling (or 'upselling')
- maintaining a sales force
- sales letters with impact
- mailing lists
- merchandising and point-of-purchase selling
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| Inexpensive marketing tactics that work (a variety of simple yet effective marketing tactics designed to return the greatest profit)
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- business cards
- collateral materials
- door hangers
- forms
- on-hold commercials
- customer questionnaire
- sponsor a little league team
- uniforms
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| Tricks of the trade show (tactics to maximize your company's trade show experience)
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- building your booth
- attracting customers to your booth
- some 'dos' and 'don'ts'
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| How to establish your marketing budget (how much should you spend on promoting your business?)
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- percent-of-sales method
- objective-task method
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