Summaries of the Week

SuperTeams

SuperTeams

In today’s competitive environment, effective teams are the key to successful businesses. By bringing people together and forging a shared sense of commitment, teams leverage the strengths of many talented employees and build relationships characterized by empowerment and trust. In SuperTeams, workplace performance experts Paul L. Marciano and Clinton Wingrove explain how organizations can form and manage teams that are willing and able to meet—and beat—the highest expectations.

Marciano, Paul L.
Great Work

Great Work

In Great Work, David Sturt surveys people across various industries to determine how difference makers think and why what they do is considered “great work.” His conclusions are drawn from discussions with a diverse group of 302 executives from different companies. When people see themselves as innovators with the ability to make a difference, their entire views of work will change. No longer are they workers with tasks to cross off a list. Instead, they will identify as people who can make a difference regardless of their job titles and environments.

Sturt, David
Could I Do That?

Could I Do That?

Could I Do That? by Simon Hartley is about overcoming limiting beliefs people have so that they can tackle their personal challenges and embrace the changes that they will bring about. Successful athletes are accustomed to dealing with all that challenges bring, including self-doubts, negative feedback from others, fear of failure, and the desire to quit or give up. The importance of building a strong support system, or team, is emphasized, including tips on how to build one.

Hartley, Simon
Customer Experience 3.0

Customer Experience 3.0

In Customer Experience 3.0, John A. Goodman provides a blueprint for how companies can increase their top and bottom lines by delivering better and more efficient customer experiences in today’s age of “techno service.” Beginning with setting and managing customer expectations, Goodman walks readers through the key considerations of designing successful end-to-end customer experiences and tackling certain implementation hurdles that will arise.

Goodman, John A.
Eat That Frog!

Eat That Frog!

As Brian Tracy explains in Eat That Frog!, options abound in life, but so does procrastination. People simply cannot do everything they need or want to do. Instead of attempting to complete everything, productive people select the most important things and prioritize them. Mark Twain said that if people eat frogs first thing in the morning, it will be the worst thing they do all day. Like eating frogs, the most important tasks people have for the day should be completed first.

Tracy, Brian
Gamify

Gamify

In Gamify, researcher Brian Burke explores the concept of gamification, or the use of game-style experiences and rewards to engage and motivate employees, customers, and communities to achieve goals and/or innovations. Using real-life examples from successful gamification practitioners, Burke describes the concept, debunks common myths about gamification, and demonstrates how to best practice it.

Burke, Brian
Think Bigger

Think Bigger

Big Data provides an opportunity for businesses to keep pace with today’s info-centric society. With the proliferation of digital media, sensor-enabled devices, and kilobyte-level databases, consumers themselves use technology to track their behaviors and purchases.

van Rijmenam, Mark