Summaries of the Week

Smart Collaboration

Smart Collaboration

In Smart Collaboration, Heidi K. Gardner teaches leaders how to foster the kind of collaboration that will deliver higher margins, enhance customer loyalty, attract and retain top talent, and attain an enduring edge over competitors. She reveals how collaboration can benefit individual employees as they strive to maximize their potential.

Gardner, Heidi K.
The Key

The Key

In The Key, Lynda Gratton argues that companies have more wealth and power than ever before. As such, it’s their responsibility to tackle public problems like climate change and income inequality. To accomplish this, Gratton provides an in-depth guide to the seven trends transforming the global landscape that, when addressed and harnessed correctly, will not only allow your company to make a positive impact on the world, but also gain a competitive edge.

Gratton, Lynda
Why Winners Win

Why Winners Win

In Why Winners Win, Gary Pittard aims to help readers identify their opportunities for success and how they can achieve greatness. Pittard shares information he documented and analyzed through coaching and interviewing more than 10,000 people over 13 years, including surveys of common traps and failures that often get in the way of success.

Pittard, Gary
Dealing with Difficult Customers

Dealing with Difficult Customers

We all have to deal with difficult customers in some stage of our careers, and doing so effectively has become even more critical in today’s digital world. In Dealing with Difficult Customers, customer service consultants Noah Fleming and Shawn Veltman encourage workers to empathize with customers’ perspectives, and they share tools for both handling and proactively avoiding tough customer interactions. Their recommendations can be applied to both personal and business situations.

Fleming, Noah
Powerhouse

Powerhouse

“Powerhouse” companies are, above all, fluid and able to change with diverse and unexpected circumstances. In their book Powerhouse, Brian MacNeice and James Bowen present case studies and examples to illustrate the characteristics, styles, values, and goals of successful, powerhouse organizations. They stress the importance of purpose, vision, decision making, and resilience, as well as employee engagement and teamwork.

MacNeice, Brian