Summaries of the Week

The Disney Way

The Disney Way

In The Disney Way, Bill Capodagli and Lynn Jackson describe the masterfully honed principles and best practices that Walt Disney implemented to create the Walt Disney World Company’s unparalleled customer service culture. Walt credited his success to his personal credo that influenced every decision he made: dream, test the dream against one’s personal beliefs, take calculated risks, and successfully execute the vision.

Capodagli, Bill
Why Good People Can’t Get Jobs

Why Good People Can’t Get Jobs

Despite high unemployment numbers, even among college-educated workers, employers complain that they cannot find qualified candidates to hire. These companies often state that job candidates do not have the skills necessary to start work immediately and make significant contributions. Schools are often blamed for failing to adequately train the incoming workforce; however, in Why Good People Can’t Get Jobs, Peter Cappelli takes a closer look at the problem and reveals that employers often have unrealistic expectations regarding the readiness of new employees.

Cappelli, Peter
Creating Competitive Advantage

Creating Competitive Advantage

The driving point behind Kevin Uphill’s Creating Competitive Advantage is focus—that is, how can an organization and its leaders get ahead of the competition in a focused way that allows it to create a niche and offer better services to its customers? Despite fast-moving times, the keys to gaining advantage are strategy and leadership. The goal of business leadership today is to effect real changes that will build more purposeful organizations that are able to gain advantages, create positive outcomes, and build the future.

Uphill, Kevin
4D Leadership

4D Leadership

Business leaders often become “human doings” rather than “human beings,” ignoring the inner landscapes that inform their decisions. In 4D Leadership, Dr. Alan Watkins presents the Enlightened Leadership Model, a framework that takes four dimensions of leadership into consideration: being, short-term doing, long-term doing, and relating. Multidimensional leaders who excel in all four areas are not just better at business—they are happier, healthier, and more fulfilled.

Watkins, Dr. Alan
The Anatomy of Peace

The Anatomy of Peace

In The Anatomy of Peace, The Arbinger Institute presents a conflict-resolution strategy that requires understanding the impact of viewing others in a warlike manner—as objects or barriers to overcome—and the importance of viewing others through a heart of peace—as people with authentic hopes, cares, needs, and fears. This understanding can provide insight into opposing points of view and ignite a true desire to help others.

Institute, The Arbinger