Summaries of the Week

A World Gone Social

A World Gone Social

In A World Gone Social, Ted Coiné and Mark Babbitt explain the impact that social media is having on the world’s economy. The authors believe the world has entered a new “Social Age.” Coiné and Babbitt use stories and real-world situations that businesses, employees, and jobseekers can use to survive in this new age.

Coiné, Ted
The Thank You Economy

The Thank You Economy

Social media has given consumers the kind of loud and powerful voices they have not enjoyed since neighborhood shops dominated the market. Gary Vaynerchuk calls this The Thank You Economy, a new world in which brands thrive by engaging in meaningful conversations with customers. Vaynerchuk shows how to reinvent the kind of customer engagement once taken for granted, scale it, and leverage it to grow a business through social media. Big-budget, traditional media campaigns can no longer blast an effective message at consumers.

Vaynerchuk, Gary
Managing Knock Your Socks Off Service

Managing Knock Your Socks Off Service

High-quality customer service is a key differentiator for many businesses, yet providing it seems to be falling down the priority list amidst cost and competitive pressures. Meanwhile, those companies that provide great service and innovate ways to keep both customers and employees happy are enjoying higher profits and lower long-term costs. These are the companies that go beyond customer satisfaction to customer loyalty. In Managing Knock Your Socks Off Service, authors Chip R.

Bell, Chip R.
11 Rules for Creating Value in the Social Era

11 Rules for Creating Value in the Social Era

According to Nilofer Merchant in  11 Rules for Creating Value in the Social Era, businesses, managers, and individual workers must all rethink some fundamental assumptions about how organizations work in order to survive and thrive in today’s “Social Era.” Thanks to the Internet and social media, small, savvy start-ups can quickly threaten even large, successful companies. By actively embracing change, businesses can learn to take advantage of new opportunities.

Merchant, Nilofer
Coach Yourself to Win

Coach Yourself to Win

People have the ability to change many of the behaviors that hinder their success at work and in their personal lives. But self-improvement takes self-scrutiny, honesty, and effort. Additionally, it requires a knowledgeable, objective guide and a circle of supporters. In Coach Yourself to Win, leadership development expert Howard M. Guttman explains the most effective self-coaching techniques and how to find the most promising helpers.

Guttman, Howard M.
The Chocolate Conversation

The Chocolate Conversation

In The Chocolate Conversation, Rose Fass analyzes the causes of miscommunication and demonstrates how leaders can be effective and transform their companies through skillful conversations. The metaphor is from a chocolate-themed party Fass attended, where she was surprised that even though everyone present loved chocolate, each had very different ideas about chocolate’s ideal form. Even when they agree, people talk about what they think they heard which is not always what was actually said.

Fass, Rose
The Secret to Peak Productivity

The Secret to Peak Productivity

In The Secret to Peak Productivity, Certified Professional Organizer® and productivity consultant Tamara Myles presents a set of tools for eliminating physical, electronic, and mental clutter through organization and effective time management. Her “Peak Productivity Pyramid™” model provides a simple way to assess and then improve skills for coping with the constant inflow of information and demands on time. There are five levels: physical organization, electronic organization, time management, activity-goal alignment, and possibility.

Myles, Tamara