Rookies, people tasked with doing jobs they have never done before, are not clueless, inept, or slow, as some people may think. Instead, rookies are creative, fast-moving, and willing to learn from everyone. In many situations, rookies’ ability to learn leads them to outperform experts, who fall back on their acquired knowledge. In an ever-changing work environment, having a rookie mind-set is the best quality to bring to a job. In Rookie Smarts, Liz Wiseman examines the rookie mind-set and provides tips and techniques for veterans to perform more like rookies.