Summaries of the Week

How to Say Anything to Anyone

How to Say Anything to Anyone

In How to Say Anything to Anyone, Shari Harley makes the case that candor is missing in the workplace. By being more candid, businesspeople can create effective and open business relationships. She describes how businesspeople can provide honest feedback to others, allowing them to maintain behaviors that are effective and change those that are not. She also advocates that businesspeople should request candid feedback about themselves from others to help them improve their performance and take control of their careers.

Harley, Shari
Coaching for Breakthrough Success

Coaching for Breakthrough Success

Coaching is gaining recognition in businesses throughout the country, and becoming a coach can be personally fulfilling. Coaching for Breakthrough Success by Jack Canfield and Peter Chee is a comprehensive guide for people interested in coaching, either as a career or as a management practice. The authors describe the attitude successful coaches need, the specific practices they can implement in each coaching conversation, and the overarching techniques they can employ in the coaching relationship.

Canfield, Jack
Leading So People Will Follow

Leading So People Will Follow

Humans have been choosing leaders since they first began organizing tribes and villages. Choosing the right leaders was often the key for group survival, and people wanted proven leaders they could rely on. The importance of good leadership is evident even in folk tales, which often relate how people acquire or demonstrate the necessary skills to become good leaders.

Andersen, Erika
Customer Innovation

Customer Innovation

Customer innovation requires companies to look at their markets and their customers’ needs before designing strategies that deliver customer-centric solutions. Successful customer innovation involves building strong customer bonds, collaborating with partners who want to deliver customer solutions, and continuously monitoring the market for change.

Debruyne, Marion
Marketing in the Participation Age

Marketing in the Participation Age

With the advent of the Internet, mobile devices, and other technologies, people want to participate and build relationships more than ever before. Since participation is a central theme in consumers’ lives, savvy marketers are recognizing that they need to understand how to harness participation and use it to their companies’ advantage. In Marketing in the Participation Age, Daina Middleton describes how marketers must rethink the basics and embrace new approaches to marketing.

Middleton, Daina
Managing Organizational Change

Managing Organizational Change

Managing organizational change requires simultaneous attention to ten cyclical elements that constitute the Cycle of Change model. First are four foundational elements a company must have to implement change: culture, capacity, commitment, and capability. The next six elements are the things a company must do: direct, drive, and deliver refer to getting ready for change; prepare, propagate, and profit refer to achieving the benefits of change.

Campbell, Helen
Revolutionize Learning & Development

Revolutionize Learning & Development

In this advanced, forward-moving technological age, learning and development has stagnated. It is time for a revolution, and in Revolutionize Learning & Development author Clark N. Quinn says people need to examine the current problems in this field and transform learning and development into performance and learning. The strategy is to cull as many resources as possible to evaluate and revolutionize the way people think about learning and development, and to make it more meaningfully relevant to current times.

Quinn, Clark N.