Summaries of the Week

The High Roller Experience

The High Roller Experience

In The High Roller Experience, David Norton shares how he used data to identify opportunities, build a brand, and craft unparalleled customer experiences in his role as Chief Marketing Officer at Harrah’s/Caesars Entertainment. His insight into analytics, customer relationship management (CRM) systems, and loyalty programs can be applied to service organizations in many industries.

Norton, David
HBR’s 10 Must Reads On Mental Toughness

HBR’s 10 Must Reads On Mental Toughness

In HBR’s 10 Must Reads On Mental Toughness, Harvard Business Review Press presents a collection of articles that you can use to boost your emotional strength and resilience in the workplace. Through this collection, you can learn to thrive under pressure, overcome negative emotions, and move past trauma so that you may become a stronger, better leader.

Harvard Business Review Press
Reimagining Work

Reimagining Work

Catalant Technologies is redefining the way global organizations attract, retain, and empower talent. In Reimagining Work, Catalant cofounders Rob Biederman, Pat Petitti, and Peter Maglathlin lay out a new vision for the future of work. Skilled workers today seek roles that offer flexibility, control, purpose, and societal impact—but few corporations offer jobs with these qualities. The authors provide a guide for forward-thinking leaders who want to learn how to utilize a flexible workforce and build a business that can thrive today and into the future.

Biederman, Rob
Designed Leadership

Designed Leadership

Designers don’t create things that work well by accident. Rather, they apply time-tested principles and practices that lead to highly functional output. To be the best leaders they can be and to get the best results from their organizations, leaders should do the same. In Designed Leadership, Moura Quayle leverages learning from the field of design to identify tools, techniques, and methods that can help leaders more effectively steer healthy, high-performing organizations.

Quayle, Moura
Fortune Makers

Fortune Makers

The growth of China’s economy over the past several decades has been extraordinary. Its rise has been led by entrepreneurs and private company executives who have created personal and company fortunes despite their anti-capitalist upbringing. In Fortune Makers, Michael Useem, Harbir Singh, Neng Liang, and Peter Cappelli explain how these Chinese executives and entrepreneurs have leveraged a set of distinctive business practices—known as the China Way—to navigate their way to the top of their respective industries.

Useem, Michael